Question about Office Depot ATIVA DX120P Shredder
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Posted on Jan 02, 2017
SOURCE: Won't run in auto
The facts that the optical sensor is ok, and a high wattage resistor gets hot, indicates a mechanical problem, i.e. it's actually stuck (there may be a different power rating in the cpu, that means that by automatic, it stops by for example 1 Ampere, but by manual, there is no current check, i.e. the cpu delivers what the power supply is able to give. could be several A's, which will in turn burn the motor if you try the manual too long....)
So, unplug the power cord, and try to move the mechanics by hand, and you will discover the problem.
Posted on Jan 06, 2008
I work with Fellowes shredders so I can't tell you about the automode but to get out the jam you can try this:
Remove as much paper as you can with a needlenose pliers or something with a good grip from both the top and bottom of the shredder than saturate any paper left in the machine with a vegetable based oil only do not use any petroleum based oil (may cause fire)
Let that soak for up to 8 hours this should soften up the paper enough to let you power thru the jam as soon as you get power. You should be able to do a search online to find a customer service number for your shredders manufacturer. Good Luck!
Posted on Feb 29, 2008
I personally work with Fellowes brand shredders, but it sounds like you have a paper feed sensor issue. This may be a mechanical or electronic sensor located in the center of the paper feed slot. If it is electronic it may just need cleaning(qtip dipped in rubbing alchohol. If it is a mechanical sensor check to make sure it has not been broken or it may be stuck because of paper that has become wedged behind it(you may need to jiggle the switch a few times to free it). If none of this works you may have a burned out switch or a bad pc board, contact manufacturer for more info.
Posted on Mar 02, 2008
my Ativa DQ61Mn will not power up. I check other equipment which is connected to the same power source and they power up. Is there a reset button somewhere?
Posted on Jul 02, 2008
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