Question about Office Depot ATIVA DX120P Shredder

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The DX120P shredder does not work when the switch is in the "Auto" position. It works in "Reverse" Any suggestions? Thanks

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

SOURCE: shredder

Check for stuck paper and remove if any. Then check if motor is ok with a multimeter and also main switch.

Posted on May 21, 2007

  • 17 Answers

SOURCE: Won't run in auto

The facts that the optical sensor is ok, and a high wattage resistor gets hot, indicates a mechanical problem, i.e. it's actually stuck (there may be a different power rating in the cpu, that means that by automatic, it stops by for example 1 Ampere, but by manual, there is no current check, i.e. the cpu delivers what the power supply is able to give. could be several A's, which will in turn burn the motor if you try the manual too long....)
So, unplug the power cord, and try to move the mechanics by hand, and you will discover the problem.

Posted on Jan 06, 2008

fellowesrep
  • 102 Answers

SOURCE: Jam

I work with Fellowes shredders so I can't tell you about the automode but to get out the jam you can try this:

Remove as much paper as you can with a needlenose pliers or something with a good grip from both the top and bottom of the shredder than saturate any paper left in the machine with a vegetable based oil only do not use any petroleum based oil (may cause fire)
Let that soak for up to 8 hours this should soften up the paper enough to let you power thru the jam as soon as you get power. You should be able to do a search online to find a customer service number for your shredders manufacturer. Good Luck!

Posted on Feb 29, 2008

fellowesrep
  • 102 Answers

SOURCE: help my paper shredder is not working.

I personally work with Fellowes brand shredders, but it sounds like you have a paper feed sensor issue. This may be a mechanical or electronic sensor located in the center of the paper feed slot. If it is electronic it may just need cleaning(qtip dipped in rubbing alchohol. If it is a mechanical sensor check to make sure it has not been broken or it may be stuck because of paper that has become wedged behind it(you may need to jiggle the switch a few times to free it). If none of this works you may have a burned out switch or a bad pc board, contact manufacturer for more info.

Posted on Mar 02, 2008

  • 1 Answer

SOURCE: Shredder runs in reverse, but will not feed in auto.

my Ativa DQ61Mn will not power up. I check other equipment which is connected to the same power source and they power up. Is there a reset button somewhere?

Posted on Jul 02, 2008

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1 Answer

Runs reverse auto


From your manual!

In case of a paper jam , which may occur if the shredder is pushed beyond its specified capabilities, press the control switch to the off [O] position and empty the basket if full. Then:
1) Press and hold control switch in reverse [R] position and attempt to back paper out of shredder.
2) If shredder jams in reverse mode, press control switch to automatic [I] position and attempt to continue shredding operation.
3) If shredder jams again, alternate control switch slowly between reverse [R] and automatic [I] positions to attempt to move jammed paper completely through shredder.
If you are unable to clear the jam using this method, turn off and unplug the shredder; remove the wastebasket from cabinet and carefully remove any paper extending below the cutting cylinders; empty the waste basket; insert waste basket and repeat jam clearing procedure.

Feb 01, 2014 | Fellowes DM12C Shredder

2 Answers

Doesn't work in auto position but works in reverse


Most likely your optic sensor has something in front of it. Clean out the unit really well. It does take time, about 3 different screwdrivers, lon pliers and tweezers and a vacuum or compressed air. After that, learning more new words and swearing to god you will never let this happen again until the third time.

Jan 06, 2013 | Black & Decker BD10P Shredder

2 Answers

Why doesn't OfficeMax OM99732 shredder work on Auto?


My shredder would not sense paper being inserted and the sensor could not be cleaned. So "Auto" no longer worked but the manual reverse DID work. I opened the thing up, reversed the polarity on the red and black wires on the connector for the main drive motor and VOILA!!! I can use my shredder in manual mode by switching it to REV. Be mindful that this keeps the motor running until it is switched off. This can heat the motor and cause failure so I limit my shredding to 60 seconds then give it a rest so it will cool down. Also there is no emergency reverse so watch your fingers and neck ties.

Dec 17, 2012 | Office Equipment & Supplies

1 Answer

Shredder won't shred. can't hear motor in the forward setting only in reverse


Silverfox007:

There is a paper sensor at the throat of the machine that turns the machine on when it is activated by the paper when the paper is inserted. Something has happened to that sensor. Unplug the machine and remove the shredder head from the basket. Use a screwdriver to remove the screws at the bottom of the shredder head and open the shredder head. Look where the paper is fed into the machine and you will see the sensor. It may be unplugged/wire broken/sensor flag broken off... You'll know what to do when you identify the problem.

Sep 06, 2012 | Office Depot ATIVA DX120P Shredder

1 Answer

The shredder was paper jammed


Hi,

Ensure the wastebasket is empty then move power switch to the REVERSE position. This will reverse the jammed paper out of the shredder. If shredder jams again, alternate control switch slowly between REVERSE and AUTO (l) positions to attempt to move jammed paper completely through the shredder. If the shredder jams in reverse mode, move the switch to AUTO (l), depress the manual forward button located on the center of the shredder head and allow to run for five seconds. If jam does not clear, move switch to REVERSE again and allow to run for five seconds.

Repeat this process until jam is cleared. If necessary, turn off shredder and use care to grasp the paper and carefully pull out to clear jam. Once cleared, move switch to AUTO (l) to continue shredding. The jamming may be happening because the cutting cylinder needs to be oiled.

Follow instructions to oil your shredder;

To keep your shredder in top condition, the cutting blades need to be oiled every so often (for frequency, please refer to your owner's manual). We recommend using Powershred® Lubricant or a vegetable-based oil (such as corn or canola) in a non-aerosol container with an extension nozzle.

Caution: Never use flammable synthetic oil, petroleum-based, or aerosol lubricants to oil the cutting blades. Some agents may combust, causing serious injury. NEVER USE WD40.

1. Depress and hold the reverse button down.
2. Put the tip of the oil bottle in the paper entry and make one or two sweeps the length of the entry while squeezing the oil bottle.
3. Move the power switch to Auto (I) position, or depress the manual forward button (depending on model of shredder) and allow the blades to run at least three seconds.
4. Move the power switch to Reverse (R) position and allow it to run for at least three seconds.
5. Repeat steps three and four above at least three time.

Regards.

Apr 20, 2011 | Geha Primo 1400 Shredder

1 Answer

Our Olympia paper shredder forward switch does not work but the reverse does.


Hello,

Move the power switch to AUTO (l) position and depress the manual forward button for five seconds to clear paper blockage. Make sure the paper is engaging sensor located in the center of the shredder opening.

Good luck..

Apr 15, 2011 | Olympia Office Equipment & Supplies

1 Answer

Works in reverse but not forward


Hi,

Move the power switch to AUTO (l) position and depress the manual forward button for five seconds to clear paper blockage. Make sure the paper is engaging sensor located in the center of the shredder opening.

Good luck.

Apr 11, 2011 | Cross Infoguard Shredder SX102M

1 Answer

My fellows jbo1 jamed and then stopped running is there a reset buton?


Chances are it's over heated.
Ensure the wastebasket is empty then move power switch to the REVERSE position. This will reverse the jammed paper out of the shredder. If shredder jams again, alternate control switch slowly between REVERSE and AUTO (l) positions to attempt to move jammed paper completely through the shredder. If the shredder jams in reverse mode, move the switch to AUTO (l), depress the manual forward button located on the center of the shredder head and allow to run for five seconds. If jam does not clear, move switch to REVERSE again and allow to run for five seconds. Repeat this process until jam is cleared. If necessary, turn off shredder and use care to grasp the paper and carefully pull out to clear jam. Once cleared, move switch to AUTO (l) to continue shredding. The jamming may be happening because the cutting cylinder needs to be oiled. See oiling instructions below.
From fellow's website: http://www.fellowes.com/fellowes/site/support/support_troubleshooting.aspx#jammed

Dec 15, 2010 | Fellowes Office Equipment & Supplies

2 Answers

The scredder operates only in the reverse position. when i put paper in the schredder, the auto position does not work. what can i do to troubleshoot the problem?


The auto switch might have popped out of its cavity, this can be found on the inside it looks like a little black rectangular box, with a long narrow strip of metal attached to it. When placed properly your shredder will work in auto mode again.13b1f9e.jpg

Aug 11, 2010 | Aurora Electronics AS662C Shredder

1 Answer

The shredder will run in reverse but will not run foreward.


Inside the shredder there is a motor which is wired to run both forward and backward, the way it does this is to transfer the power from the switch to a couple of wires on the motor
The forward running motor will be linked to the auto start button which will tell it to work with the paper sensor.
When you select the Forward function the Auto Start is taken out of circuit and the Forward switch should supply the motor

After all of that I would say that the switch is open circuit on the Forward contact and needs replacing

Jun 12, 2009 | OfficeMax 0M96431 Shredder

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