FixYa.com
Technical Support, Instructions & Repair Service


Tags:

Brother MFC-7420 All-In-One Laser Printer

Toner/drum problems

posted by bellesx3 on May 12, 2008


We replaced our toner for the first time and cannot get it to work. It keeps telling us to slide the blue clip on the drum back and forth, which we have done x100. We tried to reset the drum but it is still giving us the same message. Help please!!!

Comment by bellesx3, posted on May 26, 2008

it's the drum, not the toner, that is giving us problems. we've done all that and I read through all of Brother's FAQs before posting here. the error message we are getting is "slide clip on drum back and forth" or something like that.
This Problem has been added to the Share Your Expertise Page under "My Work Queue".
Best Solution
posted on May 22, 2008
Thanks for Trying (70)

nealgbrown


Rank:Wiz Wiz
Rating: 84%, 48 votes
This seems to happen some of the time. Brother has an FAQ for this:

1. Verify the toner cartridge is installed correctly by following the
steps listed below:

a. Open the front cover.

b. Lift the drum unit slightly and pull it out. Place the drum unit on
adrop cloth or large piece of disposable paper to avoid spilling and
scattering the toner.

c. Remove the toner cartridge from the drum by holding down the lock
lever (blue tab) on the left side of the drum unit and lift the toner
out.
*Handle the toner cartridge carefully. If toner scatters on your hands
or clothes, immediately wash it off with cold water.

d. Gently rock the toner cartridge from side to side five or six times
to distribute the toner evenly inside the cartridge.

e. Place the toner cartridge into the drum (be sure it clicks into
place).

f. Clean the primary corona wire inside the drum unit by gently sliding
the blue tab on the top of the cartridge from right to left several
times. Return the blue tab to the home position before reinstalling the
drum unit assembly.

g. Reseat the drum unit into the machine.

h. Close the front cover.

2. If the message "Toner Life End" continues to appear on the display,
contact Brother Customer Service at 1-877-Brother (276-8437) Monday
through Friday, 9:00am - 7:00pm EST, excluding holidays.
Rating Locked! (?) bellesx3 has rated this solution as Thanks for Trying

Can you Help with these Printers problems?

Brother MFC-7420 All-In-One Laser Printer
OCR with Brother MFC 5440CN
I'm trying to OCR with my... Answer This...
Brother MFC-7420 All-In-One Laser Printer
Problem with Brother software.
After installing the MFC 7420... Answer This...
Brother MFC-7420 All-In-One Laser Printer
fax recieving faxs
Fax just keep ringing and not... Answer This...
Brother MFC-7420 All-In-One Laser Printer
reset toner TN2000
Can you send me a pictures of... Answer This...
Brother MFC-7420 All-In-One Laser Printer
programming speed dial
i want to program my fax to... Answer This...
Repair Service
Find Printer Repairman Near You:

FixYa does not evaluate or guarantee the accuracy of any information provided through its proposed solutions, posts, or Expert Assistance Sessions. By entering this site you declare you read and agreed to its Terms. You may NOT copy or distribute the content that appears on this site without written permission from FixYa Inc.
© 2005-2008, FixYa, Inc. or its affiliates
When the original poster rates a solution that was given to his own problem, that rating is locked!
X

Are you sure the solution content is Inappropriate?
   
Tech buddies can communicate directly to answer questions. Become a Tech Buddy and have direct access to your favorite expert for FREE!