posted by bellesx3 on May 12, 2008
We replaced our toner for the first time and cannot get it to work. It keeps telling us to slide the blue clip on the drum back and forth, which we have done x100. We tried to reset the drum but it is still giving us the same message. Help please!!!
Comment by bellesx3, posted on May 26, 2008
it's the drum, not the toner, that is giving us problems. we've done all that and I read through all of Brother's FAQs before posting here. the error message we are getting is "slide clip on drum back and forth" or something like that.
Best Solution
posted on May 22, 2008
This seems to happen some of the time. Brother has an FAQ for this:
1. Verify the toner cartridge is installed correctly by following the
steps listed below:
a. Open the front cover.
b. Lift the drum unit slightly and pull it out. Place the drum unit on
adrop cloth or large piece of disposable paper to avoid spilling and
scattering the toner.
c. Remove the toner cartridge from the drum by holding down the lock
lever (blue tab) on the left side of the drum unit and lift the toner
out.
*Handle the toner cartridge carefully. If toner scatters on your hands
or clothes, immediately wash it off with cold water.
d. Gently rock the toner cartridge from side to side five or six times
to distribute the toner evenly inside the cartridge.
e. Place the toner cartridge into the drum (be sure it clicks into
place).
f. Clean the primary corona wire inside the drum unit by gently sliding
the blue tab on the top of the cartridge from right to left several
times. Return the blue tab to the home position before reinstalling the
drum unit assembly.
g. Reseat the drum unit into the machine.
h. Close the front cover.
2. If the message "Toner Life End" continues to appear on the display,
contact Brother Customer Service at 1-877-Brother (276-8437) Monday
through Friday, 9:00am - 7:00pm EST, excluding holidays.
1. Verify the toner cartridge is installed correctly by following the
steps listed below:
a. Open the front cover.
b. Lift the drum unit slightly and pull it out. Place the drum unit on
adrop cloth or large piece of disposable paper to avoid spilling and
scattering the toner.
c. Remove the toner cartridge from the drum by holding down the lock
lever (blue tab) on the left side of the drum unit and lift the toner
out.
*Handle the toner cartridge carefully. If toner scatters on your hands
or clothes, immediately wash it off with cold water.
d. Gently rock the toner cartridge from side to side five or six times
to distribute the toner evenly inside the cartridge.
e. Place the toner cartridge into the drum (be sure it clicks into
place).
f. Clean the primary corona wire inside the drum unit by gently sliding
the blue tab on the top of the cartridge from right to left several
times. Return the blue tab to the home position before reinstalling the
drum unit assembly.
g. Reseat the drum unit into the machine.
h. Close the front cover.
2. If the message "Toner Life End" continues to appear on the display,
contact Brother Customer Service at 1-877-Brother (276-8437) Monday
through Friday, 9:00am - 7:00pm EST, excluding holidays.
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