Question about Brother MFC 7420 All-In-One Laser Printer
This seems to happen some of the time. Brother has an FAQ for this:
1. Verify the toner cartridge is installed correctly by following the
steps listed below:
a. Open the front cover.
b. Lift the drum unit slightly and pull it out. Place the drum unit on
adrop cloth or large piece of disposable paper to avoid spilling and
scattering the toner.
c. Remove the toner cartridge from the drum by holding down the lock
lever (blue tab) on the left side of the drum unit and lift the toner
*Handle the toner cartridge carefully. If toner scatters on your hands
or clothes, immediately wash it off with cold water.
d. Gently rock the toner cartridge from side to side five or six times
to distribute the toner evenly inside the cartridge.
e. Place the toner cartridge into the drum (be sure it clicks into
f. Clean the primary corona wire inside the drum unit by gently sliding
the blue tab on the top of the cartridge from right to left several
times. Return the blue tab to the home position before reinstalling the
drum unit assembly.
g. Reseat the drum unit into the machine.
h. Close the front cover.
2. If the message "Toner Life End" continues to appear on the display,
contact Brother Customer Service at 1-877-Brother (276-8437) Monday
through Friday, 9:00am - 7:00pm EST, excluding holidays.
Posted on May 22, 2008
I have done all of the above. My Fax still says drum error and refer to maintainence guide which I do not have. Does that mean I need to purchase a new drum and new toner? Kathy
Posted on Jun 12, 2010
The printer keeps say drum error
Posted on Oct 01, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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