Question about Toshiba Satellite A135-S2386 Notebook

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Laptop Satellite L350-21Q Hi experts. Camera doesn't work in recent months, preview is blank. Device manager - imaging devices states Chicony USB 2.0 is working properly. Have updated software drivers - no change, except when now try to run camera states "webcam is either disabled or has failed. please check your webcam settings" Tried spanner icon for settings and get exactly same message" . warranty is up soon so need to get it sorted, welcome any ideas, Aidan

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1 Answer

I have a toshiba laptop with a built in web cam when ever i go to it, it only show up purple and green. How can I change the color so that I can see the real picture?


Hello there,

If that purple and green that is showing on your camera is the screen cover, then we can disable that. Go to camera settings/effects/disable the screen cover. If not then go to device manager/imaging device/and uninstall the chicony driver but do not delete, then restart the NB, then try to start the camera.

Hope it works.

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1. Click the Windows Start button.
2. Click Control Panel and then Device Manager.
3. Double-click Imaging Devices then right-click on Chicony USB 2.0 Camera and select Update Driver Software.
4. Select Browse my computer for the driver software.
5. Select Let me pick from a list of device drivers on my computer.
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The webcam should now work properly.

or any name of your camera in the list :) i hope it works for u.

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Hi,
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Camera assistant software not working? I have a Toshiba Satellite A305-S6872 laptop which came pre-loaded with Windows Vista. It also came with a built in camera and voice recording device. It is a Chicony...


Try going into the device manager and seeing if any is disabled or has a yellow exclamation next to it. If so try uninstalling it and refreshing the list to see if windows will reinstall it or reboot if it asks you to. If not then just look through the device manager to see if it is listed then uninstall it.

If you go into the control panel under cameras and scanners it should be listed there and you should be able to directly access it and preview video and take snapshots.

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here are the steps that you need to do.. First turn off User Account Control (UAC),. That is under control panel. Then download camera assistant software and save it in your desktop desktop. You can get it at support.toshiba.com for US model or toshiba.ca/support for canadian model. Make sure you properly save it on your desktop. Then uninstall camera assistamt software from the add remove programs. Re start your notebook. Then install the camera assistant software. Re start again your notebook. Launch camera assistant software. It will work this time.

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I don't know what exactly fixed the problem but I managed to fix it. I'm using a Toshiba Satellite A215 by the way.

Here's what I did
Control Panel >> System Maintenance >> Device Manager

Go to Imaging Devices and right-click "Chicony USB 2.0 Camera" and choose "Update Driver Software"

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