Question about Dolphin Maytronics Advantage

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Our Dolphin Pro stops after only 10-15 seconds of running. We have tried disconnecting from the power and re-starting several times. it keeps doing the same thing.

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  • 1,378 Answers

Thank you for posting your question here on Fixya.com.

For starters, try the tip I posted here on Fixya, found at: http://www.fixya.com/support/r3651526-dolphin_pool_cleaner_wont_start_up. If that is not enough, try our sites FAQ section on Dolphins at www.arrowpools.net. Select the FAQ button then from the drop-down select Dolphin.

If none of this helps your problem could be in the power supply, cable or motor unit. The motor unit is the most likely problem.

It is not recommended you open the cord end that connects to the motor unit as you are breaking the seal for the submersible electronics. For information about sending your unit in for repair use the dolphin form link on the bottom of our site

If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!

John

Posted on Sep 05, 2010

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Posted on Jan 02, 2017

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This seems to be Hardware issue. However we can give it a try.

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Your Dolphin pool cleaner wont start up...


A common problem, especially with 'newer' Maytronics Dolphin brand pool cleaners is that you put the unit in the pool, or even try to turn it on after a cleaning cycle while it is still in the pool, and to that point it has worked fine. You turn the power supply on and nothing happens. You turn it off and back on and still nothing. You leave it, even over night, same thing. What do you do?

While I cannot tell you why it does this (we have a theory but can not confirm it) what usually works is to follow these steps...

1) Unplug everything. Unplug the power supply from the outlet and the Dolphin from the power supply.

2) Let the whole thing sit a couple of minutes (we want to allow any capacitors to discharge).

3) Be sure the Dolphin is out of the water and sitting upside-down on a level surface (Tracks pointing skyward).

4) Reconnect the Dolphin to the power supply and the power supply to the outlet.

5) With the Dolphin still out of the water, perform a self-test. Simply turn on the Dolphin. Within about 15 seconds it should begin to move. The tracks will spin in both directions with and without the impeller motor running at the same time. It is not unusual for the tracks to rotate at different speeds during this test. The test will last for 30 - 45 seconds or so. If it goes on indefinitely, turn it off and contact us for further direction.

6) Assuming the unit has now worked to this point, you should be able to put it back in the water and it will return to normal operation from this point on.

If it still won't run; it runs a few moments and quits the self-test; or runs continuously, contact us thru the Dolphin service form along the bottom of our home page at www.arrowpools.net.

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on Dec 16, 2009 | Dolphin Maytronics Diagnostic Robot...

1 Answer

I have a Dolphin Dx3 about 4 months old. It has been working great, but now when I press the button on the power pack to turn it On , the blue lights come on which means it is On , but the impellor only...


Thank you for posting your question here on Fixya.com.


For starters, try the tip I posted here on Fixya, found at: http://www.fixya.com/support/r3651526-dolphin_pool_cleaner_wont_start_up. If that is not enough, try our sites FAQ section on Dolphins at www.arrowpools.net. Select the FAQ button then from the drop-down select Dolphin.

If none of this helps your problem could be in the power supply, cable or motor unit.

For units still covered under warranty you should first contact Maytronics for directions. They can sometimes troubleshoot the problem over the phone but if the issue is beyond simple phone support they can start the process of getting the unit repaired thru a warranty center which we are.

To contact Maytronics call 1-888-DOLPHIN or try their website at: www.maytronicsus.com. If directed to us in Michigan our site is found here: www.arrowpools.net.


If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!


John

Mar 30, 2011 | Dolphin Pool & Spa

1 Answer

Dolphin starts runs for a minute or so,no more then stops completely.Power is getting through all airways etc clear no blockages I can see. Solution? Problem occurs all the time,all parts are cleaned...


Thank you for posting your question here on Fixya.com.


For starters, try the tip I posted here on Fixya, found at: http://www.fixya.com/support/r3651526-dolphin_pool_cleaner_wont_start_up. If that is not enough, try our sites FAQ section on Dolphins at www.arrowpools.net. Select the FAQ button then from the drop-down select Dolphin.

If none of this helps your problem could be in the power supply, cable or motor unit. The motor unit is the most likely problem.

It is not recommended you open the cord end that connects to the motor unit as you are breaking the seal for the submersible electronics. For information about sending your unit in for repair use the dolphin form link on the bottom of our site.


If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!


John

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Thank you for posting your question here on Fixya.com.

Your problem could be in the power supply, cable or motor unit. The motor unit is the most likely problem. For starters, try the tip I posted here on Fixya, found at: http://www.fixya.com/support/r3651526-dolphin_pool_cleaner_wont_start_up

If that is not enough, try our sites FAQ section on Dolphins at www.arrowpools.net. Select the FAQ button then from the drop-down select Dolphin.

If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!

John

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We sell them. You should replace both at the same time top keep the tension equal on both sides. For pricing, please use the contact button found on our site at www.arrowpools.net or call us at 734-285-5700 7a - 6p EDT.

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It can be an issue within the power supply, cable, motor unit or some combination of the three. For repair service you can contact the US rep at www.maytronicsus.com or if you are in the midwest you can send it in directly using our Dolphin service request page found at www.arrowpools.net.

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Running it next to the pool is not very telling as it will shut itself off in that time anyway. Do you have access to another power supply to try with it? It is possible, though unlikely, it is the problem. It is more likely the motor pack and a new one is costly. If you would like parts or a quote on a motor replacement, use the dolphin contact portion of our website at www.arrowpools.net.

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There may be moisture building up inside the motor housing. Try to Open it. http://www.i-love-my-aquabot-automatic-pool-cleaner.com/Maytronics-Dolphin-Repair.html

Then make sure no moisture accumulated in the circuits. Mine got the same problem.. after running trouble free for several years it suddenly stop running after the first few minutes..when i opened it a lot of moisture in the circuit. I tot it was toasted. so i took my hair blower and sealed it back and replace the moisture absober (it was soaked).. after first run it would run only the SELF TEST mode.. i tried several method to make it run all the way to the main program.. the solution.. start it and make sure it will not tilt in the first 10 minutes before you let i run sideways to the walls, this makes the program run back to normal.

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