Question about Belkin (F5D7230-4) Router (587009)

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Help I've just installed the wireless G router - it said I had completed successfully but then I tried to use my laptop and connect to the internet and I kept getting a message saying I was not connected and that I was working offline.

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  • Rick White
    Rick White May 11, 2010

    What type of internet do you have: DSL, Cable, etc? First we need to make sure you have a good connection to the router. Type in your router's IP address into your browser's address bar (normally 192.168.1.1 or 192.168.1.1, but you can find it by clicking Start->Run, typing in "cmd" without quotes and pressing OK, typing "ipconfig" also without the quotes, and when you press Enter you want the number next to Default Gateway.) If you get a Belkin configuration screen by going to this IP address then you are connected to the router. Please list what information you see here, such as if the router says it's Connected to the Internet.

    If you can't connect to the router then it's most likely not the router's fault. Try connecting with an ethernet cable to see if you can connect that way. Then you can try moving on to the wireless. Please post back with your results.

  • Jeffrey Pedimonte
    Jeffrey Pedimonte May 11, 2010

    What is the operating system of your wireless laptop? And does it also say that if its already connected to the wireless network?

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One solution might be to go into the file menu of Internet Explorer and de-selecting "work offline".

Posted on May 16, 2008

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Debugging the issue -- this is not a solution.

Have you plugged a computer into the router if possible using an ethernet connection? Did it successfully access the internet?

If not the ISP (modem?) side of your router is probably configured incorrectly for your ISP

If that works wireless routers and adapters operate different bands I know of A, B, G and N. Do both your router and adapter card have at least one of those bands in common?

At any time have you attempted on the laptop to connect with the router? When connecting do you see your router by name? has your router been set to a unique name so you aren't confused seeing one of your neighbor's routers?

Did you enable encryption (WEP or WPA) in either the router or the wireless adapter and not enable it in the other?

Do you have MAC filtering on in you router and forgot to enter the wireless cards MAC accress?

Please reply with as many answers as you know and we can step through the process to attempt to complete the connection.

Also please provide the manufacturer and model for each of the following
Your router, your laptop and your network adapter

Please provide the operating system installed on your laptop,

If the wired connection to the internet does not work please provide the name of your internet service provider.

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