The issue you are referring could be due to number of reasons, it could be due to the printer was not set as default in the operating system or it could be due to the printer driver corrupt, missing or not installed. It sounds funny is it, cause you said that it says to place a document in the scanner to copy,
you must be wondering at this point of time that if the scanner is installed how come the printer is not installed as it is a multifunction printer,
however let me tell you that it does happen sometimes, the printer driver gets corrupt or missing however the scanner works just fine, This is just because when you install the printer driver
the printer driver and the scanner driver are installed separately even if it is a multifunction printer, So lets first try few steps to check and isolate the issue, here is what you need to perform
- Click start, point to printers and Faxes then click on it.
- Once the printer and fax page is displayed try and locate the printer icon.
Note: If you find the printer P 6350
icon on the screen it means the driver for the printer is installed, however you need to check if the icon has a check mark on it. If you observe that the printer icon is available but it does not have a check mark, it means that the printer is not set as default printing device, so all you need to do is to right click on the printer and then click on the option “ set this printer as default” to fix the issue. In case if you do not find the printer icon on the page then you need to reinstall the printer driver using the driver disk.
After you are done appropriate steps mentioned above accordingly, you can try to print a test page just to confirm that the issue is fixed, to print a test page right click on the printer icon and then click on properties, select the option “ print a test page at the bottom of the window.
If you need any further assistance please keep me posted.