Question about Dell Inspiron B130 Notebook

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ARCHIE Removal Just bought an open box laptop and it has ARCHIE installed. How do I uninstall the program so it will not reformat the computer everytime I reboot I have bought an open box model Dell Inspiron 531S, but the Archie has not been removed. Archie is automatically installing at start up. Everytime it desactivates for instance local area network access, .... On the D-partition, there is PCrestore, which gives an error when trying to implement. I have tried to uninstall, but then it asks to put in original Archie disk, before rebooting. Please help

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  • Jeffrey Pemberton
    Jeffrey Pemberton May 11, 2010

    What is Archie? I've heard of the virus Archie which can be nasty, and have heard of the game. If it's just a program that's really aggravating you, which it seems it is, I can tell you how to disable it for now so it won't start up when you start the computer. Please tell me what it is. I can then tell you how to stop it from starting. If it's not malicious, it's a little more involved getting rid of it but at least it won't be starting up any more. It can be removed but I'd have to give you instructions that you'd need to follow EXACTLY. I'll wait to hear from you. Thanks.



    Heff

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It should have been taken off at time of purchase.
Go to Best Buy Geek Squad with your receipt proving you bought it and they'll remove it (it should be for free, otherwise complain cause you should be notified by the salesperson that you need it removed).
Only best buy can remove it with their disks, if you try uninstalling it it'll reinstall itself.
Source: i work there.

Posted on Jun 25, 2008

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Do an OS reinstall using the cds came along with your sustem
remember do not creat any partitions for further support call 1-800-324-9896(UNITED STATES DELL TECHNICAL SUPPORT NUMBER)

Posted on Jun 05, 2008

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As a BestBuy employee, I have had experience dealing with Archie. Sure, it limits the computer to an almost unusable state, but we're required to use it in order to protect our display units. BestBuy employees should be fully removing the software before you purchase it, but if they fail to do so properly, there is still hope.

Option 1: Take the unit back to BestBuy and have a Geek Squad agent remove it using an Archie disc.

Option 2: Take the unit back to BestBuy and have a Geek Squad agent fully restore your unit.

Option 3: Use the included recovery discs to restore your unit back to its factory settings. If, however, your specific model does not come with these discs included (HP, Sony, etc...), and you would rather not make another trip to BestBuy, please follow option 4.

Option 4: Create your own recovery discs and fully restore your unit. If you're running Vista, open your Start menu and type "rec" in the search box. Most models will come up with a Recovery Disc Creation program. It's important to have these discs anyway, so you might as well create them now and save yourself money in the future. Follow through with the restore afterward and you're set to go.

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A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.

Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:

1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows.
2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.

Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.

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