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No water and no ice

Water and ice dispenser not functioning. Motor running when prompted with zero results. I was told a new filter was added and the water line air pumped. not sure of what else to do. This is a used item that was given. General Electric but not sure of model number. Any ideas???

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  • dozerdude Jun 10, 2008

    i have the same problem the only time it works is when i push the cube button

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First thing to do is make sure the water going to the Fridge is turned on. Then make sure you bleed all the air out of the line. Hold a cup under the water dispensor for at least 1 minute and if that doesn't work, then you have to make sure the water line going to the water filter didn't freeze. After checking all that, if that doesn't work we can go farther from here.

Let me know how you make out.

Bill

Posted on May 15, 2008

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1 Answer

No Water going in to the fridge


Hi Norm,

Most fridges don't need a motor to run in order to dispense water. A simple on / off solenoid on the water line (same for the ice maker) that makes a click when changing from off to on and on to off is usually all anyone hears (the ice maker makes rumbling sounds and you can hear ice falling into the bin - too).

Check for ice. If it has a maker and it is making ice, the problem could be a defective water dispenser switch, solenoid or other circuit component or wire. If no ice, I'd suspect a filter or water supply issue.

Make sure the filter is fully inserted and twisted into place. Many filters have marks to align when 1) inserting and 2) to let you know when it is installed correctly. When sure it is installed correctly - try to dispense water again. Many fridges will dispense water without a filter. Check your manual before trying this though! If not working still, remove the filter and try to dispense water. If you're able to dispense water, the problem is either the installation of the filter or the filter itself. Try to re-install it correctly. Try to dispense water again.

If it still doesn't work - call the plumber back and ask why there's no water. Or - try this yourself:

Locate the point of attachment to the domestic water supply that the plumber used. There should be a valve to turn the water on and off. If off, turn ON. Try to dispense water again.

If that doesn't work - check to see if the fridge has pinched, kinked or crushed the water supply line. You may need to move the fridge forward to gain access to the water line and connection point on the fridge. Repair or replace the line as needed and route in such a way that moving the fridge in or out will not cause it to damage the line again.

Good luck!

Nov 06, 2015 | Refrigerators

1 Answer

How do I "Prime the Water Supply System" refereed to in use and care guide that came with my new Kenmore French Door Bottom Freezer, #253.70413411. Cannot find instructions in the manual only reference to...


Assuming you followed the water line installation directions and you have water available to your new refrigerator/freezer here is the rest of the "priming" info you requested. (basically it tells you how to run a bunch of water through the system by filling cups or glasses to remove any debris and/or air...

Automatic Ice & Water Dispenser
Priming the Water Supply System
1. Begin filling the tank by pressing and holding a drinking glass against the water dispenser paddle. 2. Keep the glass in this position until water comes out of the dispenser. It may take about 1½ minutes. 3. Continue dispensing water for about three minutes to flush the system and plumbing connections of any impurities (stopping to empty the glass as necessary).
Ice Maker Operation & Care After the refrigerator is installed properly and has cooled for several hours, the ice maker can produce ice within 24 hours. The ice maker will fill the ice bin from the rear. You must dispense some ice to force the ice forward in the bin. This will allow the bin to fill completely.
Turning the Fresh Food Ice Maker On and Off Ice production is controlled by the ice maker's On/Off icon on the control panel. Press and hold the "Ice Off" icon for three seconds to turn the ice maker "ON" or "OFF". The ice maker is turned off when the LED above the "Ice Off" icon is illuminated.
Using the Ice Maker after Installation Before making ice for the first time, be sure to prime the water supply system. Air in new plumbing lines can result in two or three empty ice maker cycles. Furthermore, if the system is not flushed, the first ice cubes may be discolored or have an odd flavor.
CAUTION
For proper dispenser operation, recommended water supply pressure should fall between 30 psi and 100 psi. Excessive pressure may cause water filter to malfunction.
NOTE The water dispenser has a built-in device that shuts off the water flow after three minutes of continuous use. To reset this shutoff device, simply release the dispenser paddle.
IMPORTANT On occasion, unusually small ice cubes may be noticed in the bucket or in dispensed ice. This could occur in normal operation of the ice maker. If you start seeing these more frequently, it may be an indication of low water pressure or the water filter needs to be replaced. As the water filter nears the end of its useful life and becomes clogged with particles, less water is delivered to the ice maker during each cycle. Remember, if it's been six months or longer since you last changed your water filter, replace the water filter with a new one. Poor quality household water may require the filter to be changed more frequently.
IMPORTANT Your ice maker is turned on at the factory so it can work as soon as you install your refrigerator. If you cannot connect a water supply, set the ice maker's On/Off icon to Off and turn off the water supply valve; otherwise, the ice maker's fill valve may make a loud chattering noise when it attempts to operate without water.
Hope this helps. Randy

Mar 02, 2015 | Kenmore Refrigerators

1 Answer

Why won't auger turn and dispense ice?


There are multiple causes of this. The first is the motor for the auger and the connection to it. There is a switch that could fail too. IF your ice maker ever had frozen blocks of ice in the bottom then it may have burned out the motor.

Jul 02, 2014 | GE Refrigerators

1 Answer

In door water dispenser of ED25QF will not dispense water. New filter, cannot detect kink in supply line, pump does not sound, still making ice, light in door works, dispenses/crushes ice. What is the...


The pump motor on the dispensing water is the problem. Pump motor problem is cause by no voltage power to motor, burnt motor winding, switch faucet on dispensing water, water supply line has jam, check it if you can if not, call a refrigerator service technician to do the job.
I hope I help you with your problem. Thanks!

Jun 11, 2011 | Whirlpool 25.3 Cu. Ft. Side-by-Side...

1 Answer

Particles in ice cubes


Most new water/ice systems have break-in procedures in the manual, including flush a couple gallons of water through the water dispenser and disposing the first 24hrs of ice.

Are the particles present in the filtered water before adding ice? If so, you can probably assume the contamination is from the water tank so you should flush several gallons of water through the system to get rid. If the particles are present after adding ice, try pulling out the ice bin and dumping the ice.

Dec 30, 2008 | Whirlpool ED2FHEXN Side by Side...

4 Answers

No water flow


turn the freezer side to zero fridge side will zero also . click for water it should work . just worked for me no water for 1month replaced the filter and everything.

Dec 06, 2008 | GE GSH25JSRSS Stainless Steel Side by Side...

1 Answer

Ice maker repair and still no ice


  • The refrigerator has a duel water valve, one for the ice-maker and one for the water dispenser . The valve that the ice-maker relies on may be bad, 
  • or it could be the ice-maker itself. 
  • Another thing that could cause it would be the temperatures in the freezer. The ice-maker will not call for water until it reaches under 15 degrees. 
  • In addition, check the water tube behind the ice-maker to make sure it is not frozen, blocking more water from entering. 
  • Note: The water does not go to the ice-maker or thru the filter unless the ice-maker turns on the water valve.
btw- you can replace the whole icemaker system for around  $115.00. 
  • charging you $250 for a $20 drive motor is ridiculous! my 12 year old son can change the drive motor in 15 minutes.

Jul 06, 2008 | Refrigerators

1 Answer

Ice maker not getting water after changing filter


Check the following:
 Is the freezer door closed completely?
 Is the ice storage bin installed correctly?
 Is there ice in the storage bin?
 Has the ice frozen in the storage bin?
 Is ice stuck in the delivery chute?
 Has the wrong ice been added to the storage bin? Use only
cubes produced by the current ice maker.
 Has the ice melted around the auger (metal spiral) in the
ice bucket?
Dump the ice cubes and clean the ice storage
bin.
 Is the ice dispenser stalling while dispensing “crushed”
ice?
Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.
 Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.

The ON/OFF switch is located on the top right side of the freezer
compartment.
To turn the ice maker on, slide the control to the ON (left) position.
To manually turn the ice maker off, slide the control to the OFF
(right) position.
NOTE: Your ice maker has an automatic shutoff. The ice maker
sensors will automatically stop ice production, but the control will
remain in the ON (left) position

REMEMBER:
 Allow 24 hours to produce the first batch of ice. Discard the
first three batches of ice produced.
 The quality of your ice will be only as good as the quality of the
water supplied to your ice maker. Avoid connecting the ice
maker to a softened water supply. Water softener chemicals
(such as salt) can damage parts of the ice maker and lead to
poor quality ice. If a softened water supply cannot be avoided,
make sure the water softener is operating properly and is well
maintained

The Dispenser Lock (on some models)
Your dispenser can be turned off for easy cleaning or to prevent
unintentional dispensing by small children and pets.
NOTE: The lock feature does not shut off power to the product, to
the ice maker, or to the dispenser light. It simply deactivates the
dispenser levers. The ice and water dispensers will not work.
Style 1: Press the LOCK BUTTON to lock the dispenser. Press the
UNLOCK button to unlock the dispenser.
Style 2: Press and hold the LOCK OUT button to lock the
dispenser. Press and hold the LOCK OUT button a second time to
unlock the dispenser.

http://www.ajmadison.com/ajmadison/itemdocs/2261717.pdf

May 15, 2008 | Whirlpool GS5SHAXN Side by Side...

1 Answer

Ge monogram water line


the water dispenser does not dispense water, although i can hear the motor running, but water is reaching the ice maker.
any tips?


You may have a clogged water line or filter something blocking the flow of the water or you may have to replace the filter or a water line – it may have a defective sending unit / pump and it would be wise to check it out with a regular service tech and to also check your owner’s manual for troubleshooting.

Apr 14, 2008 | GE Monogram® ZISS420DMSS Side by Side...

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