Question about Microwave Ovens

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I bought a ge microwave ( model JES738WJ02)SERIAL FR909449U)from walmart store in greenville north carolina little less than 3 weeks ago. this oven is getting VERY VERY HOT WHEN I HEAT SOMETHING IN IT OVER 5 MINUTES NOT PART OF IT BUT, THE WHOLE OVEN (hot to touch. walmart wont take back because i cant find the receipt.who shall i contact about this defaulted microwave?

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Go to geappliances.com and click on the "Service and Support" link on the left-hand side of the screen. On the next page, click on the "Contact Us" link. You have the option of using their knowledge base to see if any of the posted questions will help you. Or, you can send an email to them to address the issue and you can call them directly. If you decide to call, I would recommend the "GE Answer Center", or the "GE Warranty Management" links. Since you just purchased the item recently, they still may honor a replacement or free repair if there's something wrong with the appliance. Since you can't find your receipt, your serial number may come in handy to prove this point. The first two letters "FR" indicate that this applaince was manufactured in February of 2008 which makes it about 3 months old. Most manufacture warranties are for one year. With this information and a store number of the Wal-Mart where you purchased the item from, you shouldn't have any problems resolving this issue. I hope this information is helpful to you.

Posted on May 12, 2008

  • Jeff Rockwell
    Jeff Rockwell May 12, 2008

    CORRECTION: Actually the date code indicates your oven was manufactured in MARCH of 2008. Which, makes it only 2 months old.

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