New computer with control panel and wifi not working
Bought an hp dv2845se two days ago. bought the computer that was cleaned up by geek squad because they didn't have one that wasnt opened already. i turn on my computer and tried out everything. clicked on control panel, nothing but a blank screen that turns off automatically after 5 seconds. tried to connect to wireless internet but could not find any networks when i know that there are at least 20 routers around my apartment. very frustrated please assist. i really want to return this but im in college and its a hassle to drive two hours home to get my receipt and go to a best buy store.
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try reseating the memory cards in the notebook if the lights come on but no display usually memory cards have been knocked loose.
that is one defect that they have is memory cards come loose if the laptop has been jarred from being in a car getting bounced around in the seat etc.
the memory cards control a portion of the video and if the memory cards lose connection you loose video.
Ah, yet another NASTY Geek Squad experience for the recordbooks...if you bought the computer at Best Buy, they should have been able to diagnose and replace the bad RAM stick. Replacing the RAM stick shouldn't have caused the network connections to be lost. You can go into your control panel and set up a new connection in "My Network Places", or "Network & Sharing Center" (the name depends on which operating system you have. The wizard will walk you through creating a new connection, so you shouldn't have any problems.
More than likely, your computer was never sent to Gateway. They should have records for that serial number on your computer as to any repairs that were done. And it's a good idea to register your computer with Gateway anyway for severe issues that come up. I would also recommend finding a local computer repair shop if you can -- their business depends on the quality of their work and they're usually cheaper and cause less headaches than chainstores, and you won't wait a month to get your computer back.
A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.
Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:
1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows. 2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.
Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.
try connecting your dsl modem to the router and connect another cable between router and the computer
make a wired connection
if you can let me know we can connect to your system remotely and can fix any issue you r facing with it
i could repair it in 1hr but i'm in jamaica. so , next options may a day or two max. you see this is a small problem to pull the lappy apart and replace with new hinge cover and whatever else is damage. the only problem is availability of the damage body part. remember the rating . thanks.