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New computer with control panel and wifi not working

Bought an hp dv2845se two days ago. bought the computer that was cleaned up by geek squad because they didn't have one that wasnt opened already. i turn on my computer and tried out everything. clicked on control panel, nothing but a blank screen that turns off automatically after 5 seconds. tried to connect to wireless internet but could not find any networks when i know that there are at least 20 routers around my apartment. very frustrated please assist. i really want to return this but im in college and its a hassle to drive two hours home to get my receipt and go to a best buy store.

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What operating system are you running, it sounds like you might not have the drivers for the network installed.

Posted on May 12, 2008

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ARCHIE


A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.

Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:

1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows.
2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.

Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.

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