Question about RIM BlackBerry Pearl 8100

7 Answers

Blackberry Pearl Call Log gets deleted.

I can't view my missed calls in the call log. It tells me I have a missed call but then it doesn't show me who called. Why is it doing this? I read your previous answer to this question already and I can't see where savedwm is to set the level higher. Do I need to get a memory card? Thank you!

Posted by on

  • 20 more comments 
  • Anonymous May 22, 2008

    I'm getting the point where I find the Blackberry so problematic I'm thinking of getting rid of it. My call logs are hit and miss - here one day totally gone the next. hate it, and I have nothing stored on it, so I don't see how it could be a memory issue.

  • Anonymous May 24, 2008

    I have the same problem with my call log,here one day gone the next. I am also experiencing that with my text messages. I can send them but I can't receive them. (or at least I can't see them). My phone book is gone from view. I have to start typing someone's name and their info appears in the send screen but I can' just go into my phone book as a good phone would allow me to. This stinks!

  • Anonymous May 27, 2008

    this is happening to me and ive only had the phone for not even 3 days and it constantly deletes all my new messages it drives me crazy i hate it my company says i need to vuy a memory card but what does that have to do with memory i dont know im starting to hate this phone and regret my purchase, hate to say that.

  • Anonymous Jun 18, 2008

    i cant see the call log, called or receved or missed calls,

    the SMS have the same issue :s

  • skully6002 Jun 19, 2008

    i have the blackberry pearl too, and my call log and text messages keep deleting. Sometimes i will not even receive any of my text messages! This is annoying!

  • gestar Jul 25, 2008

    Contacted Orange to explain problem, they sent a text message which they claimed would rectify the problem but it didn't, they said there was a software download that was needed!

  • Anonymous Sep 01, 2008

    Shows a missed call but nothing showing in the log folder?

    How do I delete this?

  • Anonymous Oct 27, 2008

    i also cant sem to view who has called even though it shows i have a missed call. this si causing real issues for me. is it possible that it is a software issue and should we return phones to get an upgraded one . Please help

    Worried phone user

  • Anonymous Oct 27, 2008

    All my calls and text messages keep getting deleted. very annoying

  • Anonymous Nov 18, 2008

    I am having the same problem, I sent in the "defective" phone and got a new one. I am again having the same problem on the new phone. So getting a new phone is not the solution only a headache entering all of your info on the new phone.

  • kranberrys Nov 24, 2008

    My call logs and test messages disappears often.

  • Anonymous Nov 26, 2008

    My call log, blackberry messenger & text messages all periodically get deleted.  My phone will alert when i have a new message/missed call but wont display the message! Very annoying!

  • Anonymous Dec 03, 2008

    i have the same exact problem

  • Anonymous Dec 07, 2008

    Call log gets deleted spontaneously as well as messages

  • Anonymous Dec 17, 2008

    my product is the blackberry curve 8320 and it deletes the call log. i don't know who i get a missed call from because it won't show me!

  • SHAWNICA Dec 29, 2008


  • vampire8100 Dec 30, 2008

    I have the same problem, the phone will get really slow. then erases my sms, mms texts, and my call log.

  • lisamarie718 Jan 22, 2009

    it keep saying i have new sms messages but when i go to it, it says no messages!!!???? why is it doing this? and what can i do to fix it?

  • amy_geerman Jan 25, 2009

    i have the same problem i have the 1 missed call icon on top.
    i turn the phone off, take out the battery out but still nothing.
    i read somewhere there is a reset button on the back but i cant find it.
    pls hepl! i need an easy way to get rid of it.

  • Anonymous Feb 04, 2009

    i have the 8130 pearl and i am having the same problem, it say i have new messages and missed call but then i go to the call log and the message application and its do i fix this???

  • shiraz10g Feb 23, 2009

    all calls landing on Blackberry 8100 are getting in missed call and the person who dial got a msg "Number Busy"

  • akojim May 11, 2010

    Solution link . . . .




7 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer


This worked for me....I was having the same problem

Posted on Jun 19, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I have had numerous issues around the blackberry pearl deleting SMS texts, memory slowly deleting and a missed call icon (when no missed calls are logged) appearing.
Several B.B. forums all say to do this, to do that....but most of them all say to hard wipe your handheld. I have found that this is not always the path to persue.

I currently have too much needed info just to wipe my handheld (personal and buisness). Thru trial and error, reading forums, ect i have found a better alternative:

Step one: Click on options; scroll to and click on "Auto On/Off" and turn this on. This helps manage open applications (open applications drains memory and may cause your missed call icon to apear) - but this wil not remove the missed call icon. (set the turn off and turn on times based on your personal use - even one hour is suffecient)

Step two: (and block some time to do this): Hold your alt. key (bottom left button on the pearl keypad) and the return button (located just right of the track ball) down together. A screen will apear showing open applications. When you release the alt and return button, the highlighted icon will open (SMS , email, internet browser, ect). With the application open and running hit your B.B. button (located left of the track bar), Scroll down, highlight and click the close option.
You will need to do this for ALL applications that are open - i had (it felt like) a hundred +.

Once your applications are closed, your missed icon will dissapear.
**please note your "home screen" is an application - if your pearl RIM is on you are using memory and still will see it detete (untill the auto turn off is rebooted for what ever time you have it set) As far as the missed call icon - this will reappear if too many application are running (hint: what ever you open - SMS / email / browser/ games/ ect - you must close it ((hit blackberry button left of track ball, scroll down and click close)), just by hitting the return button ((right of track ball) or the red "hang up" key it will only minimize your application similar to windows program screen on a CPU)

In no way do i suggest a hard wipe, phone replacement - or even a swich of hand helds: I love my blackberry and wouldnt trade it for anything (maybe a B.B. storm when they are released!!). Its not perfect but it is the best hand held PDA i have owned. Once you learn how to properly manage your blackberry it will quickly become an important tool (and yes....a toy too! )

Best of luck.

Posted on Nov 05, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 9 Answers

ONLY KNOWN FOR TELUS USERS: It's a memory issue in most cases. If you have too many applications downloaded or too many photos/video/music, it will focus the memory more on those than your texts/calls. Try either moving your photos/movies/music to a memory card, delete the photos, etc. and then remove the card, and have a friend text or call you (don't answer the call). If that doesn't work you can try deleting some of the applications. Only ones you have bought. But, don't worry, you can get them back without paying again by going to the Telus Portal, hitting the menu button, click settings, and then purchases. Once it builds the list, you should be able to click on the application and re-download it. If none of those suggestions work, try contacting you service provider and see what they suggest.

Posted on Dec 15, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

You can go under options and have them go directly to your text inbox. I had that problem... i thought someone was playing a mean joke on me.

Posted on May 23, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

A temp solution that last about two weeks for me is, turning off the phone taking out the battery, and put it back in  and turn it on

Posted on Dec 30, 2008

I do not get any missed calls registered if i am on the phone when someone else calls and sometimes not even if I am not on the phone. Can you help?

Posted on Aug 05, 2008

Same problem here... and i can't take this phone anymore.
although the service and sound on the blackberry is far better, i long for the interface of my older model treo 600

Posted on May 30, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Missing Calls and Texts. Alarm Caput.

Call logging is not enabled for the Message list.
Ensure call logging is enabled from the Phone application Options menu.
1) From the Home screen, open the Phone application.
2) Display the menu and select Options.
3) Select Call Logging.
4) In the Show these call log types in message list field, select the type of call log to be displayed in the messages list.
5) Display the menu and select Save.
I hope I was able to help you.

Nov 23, 2009 | RIM BlackBerry Pearl 8100

1 Answer

My call log only displays my missed calls. When i press the call button to view my recent calls, all i can see is the missed calls received n no dialled numbers or receieved calls. my settings in general...

To view the Personal Call Log, complete the following steps:
1) Log in to the BlackBerry MVS web UI.
2) Click the Personal Call Log button at the top of the page.
3) Select the date/time range.
4) Click Submit.
I hope I was able to help you.

Oct 12, 2009 | RIM BlackBerry Pearl 8100

1 Answer

My sent SMS messages are not being saved on my phone. Once they send they are instantly deleted. Also my missed calls are not coming up and my call log keeps deleting itself.

You probably installed a new app. u need to del.... if nt its your battery these are the sings tht show on the phone there also may b physical signs, the battery may b oddly shaped or swollen.

Oct 11, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Blackberry Pearl 8120 - sms, email and call log being deleted

On the Status screen of the BlackBerry smartphone, the File Free field indicates low ,if the device memory is full then these things will happen on your device,so to never have this problem delete unwanted applications.To delete run desktop manager and select application loader,select the applications that are not frequently used and remove them.Also keep the messages for a month or two because these mails will be there in your mail box.

Jul 20, 2009 | RIM BlackBerry Pearl 8120 Cellular Phone

1 Answer

Random deleting

This means that you have too much memory in your phone, so it automatically makes its own memory. To fix this you need to delete some of your pictures and ringtones to add memory. I used to have this problem too! Hope this helps!

Jun 16, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Call logs lost every two months or so. Blackberry Pearl

its in your message options.... go to email.. or txt message.... go to Options...... General options... and scroll down to Actions... it will say keep messages.... it should say 2 months for you move it to forever.. so that it will only delete when you delete it

Jun 02, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Received and placed calls are not listed on the call log

if you open your call log and press the ball and scroll to full menu then to otions.
you will see phone list view, switch that to call log
u can also set up other options in there.

save and exit

May 15, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Omg my black berry is only week ol, and says i

go to call log and open it click with ball and choose full menu go to options and change your options
also if you can take it to your provider store they will help you set it up.

May 15, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Blackberry Pearl 8130 not showing missed calls

I had the same problem. Most likely your phone is low on memory.

1. To check how much memory you have, go to options-->status..

2. If your phone is low on memory, delete any old messages, if you use your internet browser on your phone, clear the browser history and cookies. Also, delete any programs/apps you are not using. This will free up a lot of memory.

3. You can also run memory cleaner- Go to: options-->security options-->enable cleaning and check show on home screen.. Then click the icon to run it from the home screen.
4. Try removing the phone's battery for 10 minutes, putting it back in, and restarting the phone.

Feb 19, 2009 | Verizon Communications BlackBerry Pearl...

1 Answer

I cany view my missed calls

when your phone memory gets low, it will delete your call log and messages to make more space. try deleting some applications and some ringtones and things that take up memory and that should fix the problem

Jan 14, 2009 | RIM BlackBerry Pearl 8100

Not finding what you are looking for?
RIM BlackBerry  Pearl  8100 Logo

5,087 people viewed this question

Ask a Question

Usually answered in minutes!

Top RIM Computers & Internet Experts

Computer Repairing
Computer Repairing

Level 3 Expert

14641 Answers

Andrew Wright

Level 2 Expert

117 Answers


Level 2 Expert

143 Answers

Are you a RIM Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides