Question about Whirlpool Duet GHW9150P Front Load Washer

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Whirlpool Duet Washer

My cycle gets stuck at the end gives me error code 11 F. I have tried unplugging the machine but it comes on right where it left off. Now the door is stuck locked and I can't even get the wet clothes out of it. Is there any way to reset it?

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I don't know if you can reset the error, tncarter. The "F11" error is a Serial Communications problem between the Central Control Unit (CCU) and the Motor Control Unit (MCU). Bascially this a communications problem between the main computer (the brains of the washer) and the motor controller which drives the wash tub motor. This is usually an indication of a failed main computer.

If you remove the lower panel under the door, there is a tech sheet provided by the manufacturer that explains all the fault codes and how to troubleshoot them. There's also helpful diagrams to assist in locating components. The panel is removed by taking the three torx type screws off under the bottom edge. HINT: Propping up the front feet of the washer with something can help accessing the screws much easier. The tech sheet will be directly behind the bottom panel, or located along the interior cabinet walls.

Now, to get the door open so you can get to your clothes: First, UNPLUG the washer. With the bottom panel removed, reach behind the the front panel from the bottom on the side where the door latch is located. Feel for a round tab at the bottom of the door latch and pull straight DOWN. This is the manual release for the door.

You can run diagnostics by referring to the tech sheet as well. Try running the diagnostics sequence to see if the problem persists. If there is no tech sheet available, or you need further assistance, please post back and let me know.

Most parts you need can be found at repairclinic.com. Just type in your model number in the Search menu and a complete parts index is available. Searspartsdirect.com also carries the parts, but at a higher price. The sears website includes helpful diagrams that the previous site does not, however.

I hope this information is helpful to you.

Posted on May 12, 2008

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duetht_f22_actualsize.jpg
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duet_f_dl_actualsize.gif Duet SportTM
duetsport_f_dash_22_actualsize.gif
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