Question about Neff K3965XO Side by Side Refrigerator

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Ice dispencer working water dispencer not working

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If the machine is getting ice - the micro-switch for the selector, or an onboard relay has failed.

If the ice maker is NOT getting ice - look for the dual inlet water valve to be at fault.

Thanks for using FixYa -a 4 THUMBS rating is appreciated for answering your FREE question.

Posted on Sep 05, 2010

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

  • 2 Answers

SOURCE: ice maker quit

check water supply toice maker also check water inlet valve

Posted on Mar 06, 2008

  • 210 Answers

SOURCE: NOT MAKING ICE

Run a test on your icemaker. Make sure it is switched on and press and hold the button on the ice maker for about 5 seconds. The ice maker will then go through at test cycle.

Sgt 48
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Posted on Jun 03, 2008

22yooper
  • 828 Answers

SOURCE: Frigidaire side by side ice maker, water and ice dispencer inop

It would depend on the age of the refrigerator whether repair is economical. If the refrigerator is under ten years old repair it. If it is over ten years old you have to consider how much life is remaining for the refrigerator. Burnt smell source must be located because that is the key to your problem. It could be a simple matter of replacing the switch in the door.

Posted on Jul 05, 2008

tech master
  • 120 Answers

SOURCE: Ice will not dispense GE model GSL25IFRF BS

well if you trouble shoot the board at the back to see if you are getting voltage if you are then use a jumper on that conenctor and see if the auger motor runs or remove auger motor and check voltage there while pressing the lever for ice usually 100% of the time that board controls everyhting water and ice

Posted on Nov 18, 2008

  • 399 Answers

SOURCE: the freezer has ice build up on vents

Cooling is poor For an overall understanding of how refrigerators should work, read about refrigerators in the How Things Work section of our website. A refrigerator or freezer that is cooling, but cooling poorly, may have a problem in one of several areas:

Evaporator coils
Condenser
Poor cooling is often the result of a heavy frost build-up on the evaporator coils or a condenser that is clogged with dust, lint, and dirt. 

Evaporator coils Poor cooling is often the result of a heavy frost build-up on the evaporator coils. You can't see these coils without removing a panel on the inside of your freezer. A sure sign that there is a build-up is the presence of any frost or ice build-up on the inside walls, floor, or ceiling of the freezer. Such a frost build-up usually indicates a problem in the self-defrosting system or damaged door gaskets.

The refrigerator is supposed to self-defrost approximately four times in every 24 hour period. If one of the components in the self-defrosting system fails, the refrigerator continues to try to cool. Eventually, though, so much frost builds up on the evaporator coils that the circulating fan can't draw air over the coils. There may still be a small amount of cooling because the coils are icy, but with no air flow over the coils, cooling in the refrigerator compartment is quite limited.

Here's an inexpensive, though inconvenient, way to determine if the problem is with the self-defrosting system. Remove all of the perishable food from the refrigerator and freezer, turn the thermostat in the refrigerator to Off, and leave the doors open for 24 to 48 hours. (Be sure to have several towels ready in case the melting frost and ice causes the drip pan to overflow). This allows the refrigerator to defrost "manually." When the frost and ice build-up has completely melted away, turn the thermostat back to a normal setting. If the refrigerator then cools properly, it indicates a problem with one of three components in the self-defrosting system:

  • The defrost timer


  • The defrost thermostat (also called the bi-metal switch)


  • The defrost heater


If it still does not cool properly, there may be a problem with the refrigerant level or the compressor. You may need to consult with a qualified appliance repair technician to further diagnose the problem 

Condenser Self-defrosting refrigerators all have a set of coils and a cooling fan, usually under the refrigerator, that need to be cleaned regularly. If these coils get coated with dust, dirt or lint, the refrigerator may not cool properly. The coils may appear to be a thin, black, wide radiator-like device behind the lower kick-panel. To clean them, disconnect the refrigerator from the power source, use a refrigerator condenser brush (see the Appliance Accessories section) and your vacuum cleaner to clean the coils of any lint, pet hair, etc. You may not be able to get to all of the condenser from the front, it may be necessary to clean the remainder of the condenser from the rear of the refrigerator. 
also click the links below for more help
It's stopped completely 
It's not cool
Cooling is poor
It's noisy 
It leaks
The freezer compartment is icing up
The food in the refrigerator freezes
There's water dripping inside the refrigerator
The refrigerator never cycles off
The ice maker has a problem
There's an ice- or water-dispensing problem

Posted on Dec 06, 2008

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check your dispenser module and if you find a burnt part or a burnt PCB, then replace it.

tnx 4 using fixya,

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It would depend on the age of the refrigerator whether repair is economical. If the refrigerator is under ten years old repair it. If it is over ten years old you have to consider how much life is remaining for the refrigerator. Burnt smell source must be located because that is the key to your problem. It could be a simple matter of replacing the switch in the door.

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