We me in this morning and the phones were out. Using a regular phone (not an ECX system phone), we checked the outside lines on customer side of telephone block on side of building and the lines are good. We unplugged the ECX CSU and waited a minute or so, then plugged it back in to reboot system. The reboot hangs with "Initialising" on the phone displays. We tried this twice and waited over an hour and it still read "Initialising". (The CSU might be an ECX 2000, because it replaced a previous model that got popped a couple of years ago by lightning). Any ideas what the issue might be? Thanks, Scott
Problem is on its way to being solved. We called our vendor who contacted Intertel. Intertel is looking into problem. They have seen it before and are going to exchange the unit under warranty. Thanks for your response. Scott.
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Small business 4 line phones are generally workhorses and are easy to setup and use. I recommend them for many clients specifically because they are reliable regular phones.The benefits of these for small business are:
Inexpensive – you can buy them at most office supply stores, on line or used at Ebay
Ease of setup – basic plug & play. Plug it into the wall and it will work. If you need to get an adaptor it’s at Radio Shack, not special ordered. You don’t need a technician to install them if your office has been wired for the lines.
Works on regular dial tone – no need to have extra bandwidth or special adaptors
Ease of use – most importantly you don’t want to have to learn or teach someone how to answer the phone. You won’t have to call a technician to make changes to the programming.
I suggest not getting phones with voice mail built in. If the lines are busy your customer will not be able to leave a message. Combine a 4 line phone system in the office with a voice mail to email service outside the office and your customers will be able to reach you or leave a message. When you are running your business you don’t want to worry about the phone. You want it to ring and have a clear conversation with your customer. If you have trouble hearing them or you get disconnected all the features won’t matter. If your office has only a few people and 2 to 8 phone lines a 4 line phone may be a great option.
If you have to eat the system, I'd suggest butter, salt and pepper LOL
Seriously, what happens when you plug a regular phone directly into the outside lines? Or, better yet, plug a regular phone into jack 01 and TURN OFF THE POWER on the phone sytsem.
Now you have a phone wired to the outside line. If you can hear on those, then you may have a line current issue, or something else. If you can't, the telco is obligated to give you a line you can hear on. If they can't deliver, try an alternative like Vonage.
Do you plan on doing anything to help yourself? In a room somewhere, there's a Black and Blue cabinet wiht jacks on it. One of those jacks is the one that contains dial tone for line 1. You also have an interface somewhere that has line 1 and it has a modular jack to plug into (usually). You have to take a REGULAR phone, not the Panasonic digital phone, and plug into the line to determine if it's inside or outside trouble. It will probably be outside, then you report it to whoever supplies your phone lines.
If it is inside, you can always swap the plugs for lines 1 & 2 to see if you have a programming issue. This assumes you have a TDA-50 or lower or NCP phone system. If you have a TDx-100/200/600 then you need to be a little more familiar with troubleshooting.
Somewhere, there's a line connected to the phone system cabinet. If you press all 3 CO buttons and you get a light with nothing else, you need to check the lines with a regular phone at the cabinet to see if the lines went dead. Those lines will trace to a demarc point outside.
The solution for someone using the administrator phone (receptionist phone) is after discovering you have a fax call, depress the <link> button. Dial the fax number, wait for it to answer, then depress <link> again. This places call 1 with an outside number.
Apparently this is also available if you have a feature button by depressing <feature> <7> <1> instead of <link>. I haven't tried this so don't take my word for it.
This can also be used to forward a caller to an outside line, such as a cell phone. In the manufacturing business, our shop manager is never in the office. I may ask him if this is a viable solution.
You definitely can do this with a ECX feature set if you program the lines on the keys. You've got to program "Button Hopping" off in the system this automatically puts the first call on system hold when you press the line key for the second incoming call.
I don't think there's a limit to how many you can have on hold.