Question about Sony Cyber-shot DSC-W170 Digital Camera

1 Answer

Message: 'Turn the power off and on again' appears on screen but when this is done nothing happens except same message again; Camera will not go into photo taking mode - this message just keeps popping up Any help welcome..

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 6,831 Answers

Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

Hope the advise is useful.

Regards
Andrea

Posted on Sep 05, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

The lenses were stuck and on the screen it says "lens error".I do not know how it happened. We were just taking photos and when we are about to view them, it vibrated then turned itself off.


This message appears when the lens performs some unexpected operation.If the same message appears after you turn power back on please check that if there is something which blocks the motorized movement of the lens.If so clean it with cotton swabs or soft cloth.After cleaning power off and on again repeatedly two three times.

Jun 04, 2011 | Casio Exilim Zoom EXZ33 Digital Camera

1 Answer

When the camera is switched on the lens goes in and out twice and then the message that appears on the screen is 'turn the power off and on again'


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the SET UP1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa

May 09, 2011 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Message turn power off and on again


your lens may be jamed thats why it tells you to turn off then on its tring to cycle the lens so i would check that first! good luck!

Sep 02, 2009 | Sony Cyber-shot DSC-M2 Digital Camera

1 Answer

Message turn power on and off... Lens stuck as well.


u may as well kill urself. its broken. go get it checked out. i took apart my camera and tried to fix it myself... i shocked the **** out of my hand. best buy or something

May 25, 2009 | Sony Cyber-Shot DSC-P31 Digital Camera

1 Answer

Panasonic dmc fx-10 digital camera -


The lens may be broken(barrel)replacing kost you about 175,00 euro

May 11, 2009 | Panasonic Lumix DMC-FX10 Digital Camera

2 Answers

"turn camera off then on again" message


There could be a short in the battery contacts in your camera. You should inspect them for corrosion or oxidation.

Jul 16, 2008 | Panasonic Lumix DMC-LC80 Digital Camera

2 Answers

Malfunction -turns on and message to return on


the camera has a lens fault and needs to be checked by a panasonic repair technician.

Apr 23, 2008 | Panasonic Lumix DMC-FX9 Digital Camera

3 Answers

Error message


my camera did the same thing, lens retracts 3 or 4 times, and then proceeded with an error message "turn off and on again". I pressed the power button probably about 10 times, didn't work, so then i gave it a good smack on the top of the frame a few times while repeatedly pressing the power button and it did the trick. Hasn't gave me problems since...hope it helps

Mar 29, 2008 | Sony Cyber-shot DSC-W70 Digital Camera

3 Answers

Bonnie


I was getting the Lens Error message on my A730, even though my lens seemed to be working fine. I'd had the camera in my pocket, and apparently it tried to open but jammed. But it seemed to be OK except for the cursed Lens Error message when I'd power it on. The way I found to fix it is press and hold the "func/OK" button on the back, then turn the camera on. Now it's working again. Note that this may not work for you if your lens is actually screwed up. Mine wasn't.

Dec 12, 2007 | Cameras

1 Answer

Problem with a sony s600


This indicades the lens motor/gearing is damaged or worn. Nothing for you to do except contact Sony Chances are when you see the price of a 'repair' you will opt for a new camera.

Sep 11, 2007 | Sony Cyber-shot DSC-S600 Digital Camera

Not finding what you are looking for?
Sony Cyber-shot DSC-W170 Digital Camera Logo

Related Topics:

62 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Cameras Experts

kakima

Level 3 Expert

102366 Answers

james laughton
james laughton

Level 3 Expert

2117 Answers

JonSnell Electronic
JonSnell Electronic

Level 3 Expert

21374 Answers

Are you a Sony Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...