Question about Linksys Wireless-G Broadband Router

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Linksys Wireless Router Disconnects Frequently

We have cable internet at our home and our office is set up on the third floor with our desktop computer. Recently we bought a Linksys Router so that I could use my work laptop computer at home and I needed an internet connection. The signal works sometimes on the first floor, but then will randomly just turn off -- and we'll have to go up to the third floor and disconnect the router from the wall for a minute and then plug it back in so that it can find a new IP address. Over the course of a day, this disconnect/reconnect can occur multiple times making it VERY annoying. What can we do to stop this from happening? I've heard of varying suggestions involving access points, but I'm not sure what will work....

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  • mercurr May 12, 2008

    I will definitely try standing the router up vertically and making sure the antenna are both pointing in the same direction. When the signal works, it's excellent and strong. The problem is when it just randomly disconnects. It may work all night with no problem at all, but the next night disconnects 3 times in an hour.



    We don't have any other electronic devices by the router...but do have a cordless phone on our first floor.



    I was thinking maybe we need some sort of "booster" or access point for the first or second floor to extend the signal. Do you think this could help? Thanks in advance!

  • Anonymous May 12, 2008

    I just encountered this site and decided to browse...I have somewhat of a problem. We have AT&T DSL and phone svc together. Sometimes the router stops working and we have to turn on the phone to get it going again. Also, sometimes when the phone rings..it disconnects the internet. What could be the problem or what can I do?

    Thank You in advance. Adam

    My e-mail is konaiyobaka@yahoo.com

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You just need to change the wireless channel of your router since you have a cordless phone because some devices like a cordless phone that is running on the same frequency like the router which is 2.4ghz really interfere with the router signal so it advisable you set the router to channel 11 to boost the signal if its still not solving your problem you can consider getting a wireless range expander that will expand the signal of your wireless router so wont have the problem anymore.

Posted on May 12, 2008

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Solving a problem like this is always a matter of starting at the beginning, so to speak and working from there.

  • Firstly log in to your router by opening a web browser and entering 192.168.1.1 in the address bar and you will be presented with a log-in screen, if you have set up an administrator user-name and password enter them here, if not the defaults are; leave the user-name field blank but the password is "admin" (all lower case, without the quotes).
  • Once logged in you should be on the basic set-up page so check that Internet Connection Type is set to "Automatic Configuration - DHCP".
  • If your router is set to use PPPoE or PPTP you actually have an ADSL connection and need to set up your "keep alive" settings, I'd recommend not using "Connect on Demand" and instead use Keep Alive: with "Redal Period" set to the default 30 seconds.
  • Once you've done this click the Wireless tab and make sure you have wireless security set-up using "WPA", preferably "AES" as the encryption method but "TKIP" is adequate if you have an older wireless card in your laptop that won't support AES.
  • **Do not use WEP** you may as well not bother as there are a myriad of free wireless cracking tools available on the web that will find your network key and a usable MAC address in as little as 20 seconds dependant on network traffic. Many will even do the job of MAC spoofing automatically so even an idiot can crack, join and abuse a WEP "protected" network.
  • MAC spoofing may seem to render a MAC filter list useless but pile on all the security you can as the average 'War Driver' has a short attention span (surprising given that they have nothing better to do!) and will usually give up if blocked for more than 5 minutes.
  • If, either in "Network Address Server Settings (DHCP)" or "Wireless Security" you find an option for NAT (Network Address Translation) enable it.
  • Lastly click the "Security" tab and make sure the router's firewall is on, enable "VPN Passthrough" if you use a VPN for work (if you don't know what a VPN is you probably don't need it).

If non of this helps, try calling your ISP and ask them to e-mail you the correct network settings to connect to them and cone back to us. Nick. :)

Posted on May 12, 2008

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You might try to place the router vertically so the antennas are horizontal. You may be asking a bit much of the router to go through 2 floors.
How is the signal strength?
Also, keep the antennas in the same orientation. They are meant to work that way (like in that picture, not one up one sideways etc..)
Do you have any other 2.4 GHz devices near the router or laptop? Cordless phone, bluetooth devices, x-10 devices or such.

Posted on May 12, 2008

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