Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player
I plug the zune into my computer and it starts the add new hardware wizard and goes through its thing but wont install any drivers because it cant find any. it also wont install the zune program. it says my computer needs updating but i have XP Pro with SP2. can you please help.
Make sure the hold/lock is not engaged
Make sure the OS is compatible
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Posted on Jul 06, 2008
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Posted on Jan 02, 2017
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