Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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My computer wont recognize my 30gb black zune

I plug the zune into my computer and it starts the add new hardware wizard and goes through its thing but wont install any drivers because it cant find any. it also wont install the zune program. it says my computer needs updating but i have XP Pro with SP2. can you please help.

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  • shorty12345 May 23, 2008

    when i plug in my zune and it first loaded up the wizard but then said it couldnt find the softwre so when i put it in the zune program and pugged in my thing it said that i needed2use a different USB port! but i couldnt find the one it was tell ing meto look for

  • POMONA909 Dec 29, 2008

    My 4gb Zune won't turn on it won't charge and the computer won't recognize it it won't do anything and i have tried resarting it but it doesn't work how do i solve this problem.

  • ballerlilai3 Feb 09, 2009

    My zune will connect to the computer and charge but it won't be read by the software. The New Hardware wizard pops up saying that there was a problem installing the hardware. I have an updated XP and i've tried uninstalling the software and then installing it again but that doesn't work either. I've tried updating the drivers and even uninstalling the drivers but that doesnt work either. ANy ideas?

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  • 8,596 Answers

Make sure the hold/lock is not engaged

Make sure the OS is compatible

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.



Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on Jul 06, 2008

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Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
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Make sure the hold/lock is not engaged

Make sure the OS is compatible

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.



Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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Make sure the hold/lock is not engaged

Make sure the OS is compatible

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.



Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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