Question about SanDisk Sansa Fuze MP3 Player

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Will not open photos. These are recorded in the menu but unit says unsupported Media Format. Firmware Updater has been installed

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You need to use the supplied Sansa Media Converter program to convert photos (and videos) to a format the Sansa can handle.

Posted on Sep 06, 2010


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I put pictures from my wedding disk on my 8gb and it says unsupported media format and to visit this website

The Sansa Media Converter (SMC) software is required to convert and transfer videos and photos (pictures) to your Sansa player as well as the memory card in your Sansa player.
Download and install Sansa Media Converter The Sansa Media Converter application is available via the Sansa Firmware Updater. Go here --
copy the address into a new window or tab.

Aug 03, 2010 | SanDisk Sansa Fuze MP3 Player

1 Answer

What is the supported file to watch video or photo

  • Photo formats: BMP, JPEG, TIFF, GIF

  • Video Formats: AVI, MPEG4, WMV, QuickTime, MPEG2, ASF
  • Use the Sansa Media Converter to convert videos to a format that the Sansa can display. The Sansa Media Converter can be installed by running the Sansa Firmware Updater. The Sansa Firmware Updater can be found at:

    Feb 09, 2010 | SanDisk Sansa e260 MP3 Player

    1 Answer

    I downloaded pics but it says I'm not useing tha right format when I try to open the pics on my sansa. and to visit this site for support.


    For getting pics into the right format, software is required called Sansa Media Converter.

    How to get this software.
    Through updating with Sansa Firmware Updater: this will give you all updates for software and manuals on the computer and the firmware for the player.
    Install the Sansa Media Converter for converting.

    See also next link for how to load videos and photos:

    Dec 12, 2009 | SanDisk Sansa View 8GB MP3 Player - Black

    1 Answer

    I have sansa sandisk e 260. last time, after charging it in my computer, i plug it out without having safety mode in the computer. After then i can not open my disk. when i try to turn on pressing on Menu...

    1. Download the Sansa firmware.

    2. Turn the player off.

    3. On the top of the player is a Hold switch located.
    Move it to the right so you see "Orange".

    4. On the left hand side of the player is a Record button.
    Press and hold the record button while connecting the player to the computer.
    Continue holding the Record button until you see a new icon under "My Computer": named "16MB FORMAT".
    Once you see that icon release the Record button.

    5. Drag and drop the download firmware files to your player (16MB FORMAT).

    6. Disconnect the player from USB cable.
    Several things will be displayed.
    When you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.

    Otherwise download the Sansa Updater and start follow the points 2-4 and start the Sansa Updater.
    After updating the firmware follow point 6.

    Jun 08, 2009 | SanDisk Sansa e260 MP3 Player

    2 Answers

    No USB mode in Settings menu c250

    Updating firmware video

    Jan 22, 2009 | SanDisk Sansa c250 (2 GB) MP3 Player...

    2 Answers

    Plz help...

    A firmware update. Same happens to my friend's unit yp-u2(x) a 512 mb model.

    In XP OS.

    1. Download and install firmware updater.(manufacturer's support site)just key in model number and type.

    2. Run updater, press and hold play button until its been detected fully by the updater.

    3. Check the format box(My friend's unit firmware ver is to something when updated).

    4. Hit the update button or something like that. do not detached the unit until its done. Unmount the unit using unmount method "Safely remove hardware".

    5. Turn on the unit it should pass the 20 percent mark. When its good it has no file yet coz of format option. Just load your song.

    I think it happens when too much file is upload in the unit. 60 percent of its capacity may be enough.

    Hope it helps............

    Jan 16, 2009 | Samsung YP-U2X Digital Media Player

    1 Answer

    Pic and vidos

    I believe all you need to do is go to SanDisk's website, under Downloads, then download the Firmware Updater:
    After installation of Sansa Firmware Updater
    * Please make sure your Sansa player is in MSC mode before plugging it in.
    * Plug in your Sansa player and it will automatically check for updates.

    Common questions about the Sansa Updater

    Q: What does the Sansa Firmware Updater do?
    A: The Sansa Updater is an application that checks for the latest firmware updates then downloads and installs the firmware to your Sansa device. The Sansa Updater is NOT a firmware.

    Q: Why do I need to install the Sansa Firmware Updater to download "firmwares"?
    A: Once you install the Sansa Updater, you don't have to worry about which firmware to download for your device. Sansa Updater downloads and installs the right firmware for your Sansa device.

    Q: Do I need to install the Sansa Firmware Updater everytime there's a new firmware?
    A: No, once the Sansa Firmware Updater is installed, future firmware updates are done by just plugging in your device.

    Q: What does a "firmware" do?
    A: Firmwares contain miscelleneous bug fixes and enhancements.

    Q: Which Sansa players is the Sansa Updater compatible with?
    A: The e200, c200 and m200 series

    Q: Should I "Open","Run" or "Save" when i click on "Download Sansa Firmware Updater"?
    A: "Open" and "Run" would automatically start installing the software,. "Save" would save it to your computer and you can run it in the future. We suggest you "Open" or "Run" the installer.

    Q: How to change to MSC mode:
    A: On your Sansa device, press "menu" and go to "Settings" then "USB" choose "MSC"

    Q: How to check for firmware version?:
    A: On the e200 and c200, press "menu" and go to "Settings" then "Info"/ "System Info". For m200, press "menu" then "Information".

    Nov 12, 2008 | SanDisk Sansa e260 MP3 Player

    3 Answers

    Zen Micro wont exit recovery mode or clean up

    OK to everyone who messed up the firmware of Zen Micro and run vista, u r all idiots, including me. my zen was stuck in recovery mode and recovery menu as everyone experienced and tried to upgrade the firmware via the firmware updater that didnt work, right? ok through research and time i came to realize that what was causing the updater to fail (...please connect your media player...) is windows media player 11 (ELEVEN !!) zen update firmware will work only with windows media player 10 (TEN !!) installed. y? i dont know and i dont care anymore now that my micro is fixed up and running with the latest released firmware.
    method 1:
    u can find smne with xp and wmp10 (rare) install drivers and run the updater or
    method 2:
    u can DIY and since it is impossible to uninstall wmp11 i did the unthinkable, no no not format and install xp to use wmp10 no no.

    instead i used a program called VIRTUAL MACHINE WORKSTATION 6.5 (for links keep confidential suppling ur email to me) this program will allow u to install and run several operating systems at a time regardless of your current hardware, it will run as an application in vista O/S. so i installed xp pro (on vmware 6.5) that i had handy somewhere, and then the drivers from the creative disc. then i run the firmware updater and yes it recognises my zen for the first time and loads a brand new firmware. easy as that, zen reboots and main menu appears, what a joy.

    so all i used was:
    vmware 6.5
    xp pro (wmp10)
    creative disc
    firmware updater by creative

    installing operating systems on vmware is very easy and doesnt require restarts etc.. u can switch through vista and xp like a window application just like that.

    hope this helps, zen micro is by far the ultimate mp3 player for its sound breathtaking performance and loudness, totally worth the trouble. this is 100% fixable

    Jul 09, 2008 | Creative Labs Zen Micro MP3 Player

    2 Answers


    Download the Sansa Recovery Tool from the Sansa website.
    Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
    Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
    -Tha Mp3 Doctor

    May 20, 2008 | SanDisk Sansa e260 MP3 Player

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