Question about Microsoft Zune JS8-00001 Digital Media Player

1 Answer

Zune problem my zune was working great than one day it wouldnt let me play any songs it said this file does not exsist than i turned it off for the night to see if the problem would go away no luck so the next day i reset it and when it turned on it would not load now all i get is a gray steps screen that say please plug in to your computer and restore the zune device firmware but when i tried i didnt know what the hell i was doing and it wouldnt let me access the program anyway please help thank you _b_

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  • k-wu Jun 04, 2008

    my zune was working great & oneday it fell on screen to the floor from my desk at school & when i raised it up, all i got was a gray steps
    screen that say please plug in to your computer and restore the zune
    device firmware but when i tried it was to no avail. please help me cuz i really love my zune, thank you! my email address is (emma2gh@yahoo.com)



  • Anonymous Jun 23, 2008

    it said to open software and restore software but i tried and it said that zune is up to date but still doesn't work

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1 Answer

Download and install the latest zune software from microsoft. Run the new zune software, plug your zune into the computer and it should prompt you to install the latest firmware automatically. This is all that is necessary with the majority of firmware problems.

Posted on May 14, 2008

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Just reset the Zune by holding the left button and the up portion of the center control continuously until the screen goes blank. Release both and the unit will reboot.

Here's a Youtube showing the process: http://www.youtube.com/watch?v=8BqqlDwtYbQ

If this doesn't work, contact MS to get a warranty replacement.

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http://support.microsoft.com/kb/926770/en-us

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