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Microsoft Zune  Black  Digital Media Player

Zune problem (by 3 users)

posted by cooltwin309 on May 12, 2008


my zune was working great than one day it wouldnt let me play any songs it said this file does not exsist than i turned it off for the night to see if the problem would go away no luck so the next day i reset it and when it turned on it would not load now all i get is a gray steps screen that say please plug in to your computer and restore the zune device firmware but when i tried i didnt know what the hell i was doing and it wouldnt let me access the program anyway please help thank you

_b_

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2 Other Users Have The Same Problem

Comment by Guest, posted on Jun 23, 2008

it said to open software and restore software but i tried and it said that zune is up to date but still doesn't work

Comment by k-wu, posted on Jun 04, 2008

my zune was working great & oneday it fell on screen to the floor from my desk at school & when i raised it up, all i got was a gray steps screen that say please plug in to your computer and restore the zune device firmware but when i tried it was to no avail. please help me cuz i really love my zune, thank you! my email address is (emma2gh@yahoo.com)

Solution #1
posted on May 14, 2008
Not Rated (0)

Guest

Guest

Rank:Apprentice Apprentice
Rating: 0%, 0 votes
Download and install the latest zune software from microsoft. Run the new zune software, plug your zune into the computer and it should prompt you to install the latest firmware automatically. This is all that is necessary with the majority of firmware problems.

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