Question about Saeco VIA Venezia

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Saeco Via Venezia Weak Steam Flow. After pressing the steam button, waiting for the light to come on, and twisting the steam release, visible steam only comes out for about 3-5 seconds after which the green light goes off, and a weak invisible moderately hot steam comes out of the steamer. This weak steam is not powerful enough to froth the milk. Is there a way to ensure that the stronger visible steam lasts for the full 30 seconds needed to froth the milk correctly? Thanks.

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Same problem here as well. The machine is only a few weeks old. Waiting for a solution :(

Posted on Sep 12, 2010

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Saeco via venezia


It sounds like a heating element has gone out, you have seriously hard water that has damaged the system or you have a burned circuit. Without doing something I would not recommend with that type of system your only real choice would be to send it back for repair. If it is brand new it should have a 1 year warranty.

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Your best bet would be Saeco.

Their contact information is:

Saeco USA Inc.
7905 Cochran Road
Suite 100
Glenwillow, OH 44139

800-933-7876 (toll-free)
440-528-2000 (phone)
440-542-9173 (fax)

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1 Answer

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