Question about HP Compaq 6710b Notebook

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I have a hp compaq nx9010 and the operating system is windows xp i downloaded windows live version 9.0 or which ever is the lastest version it told me my labtop was not compatable because the windows logo was not found during some windows test so i clicked i would like to cancle but it was alread 94% downloaded i guess it countinued any way and a few mins later my labtop crashes now i am unable to reboot my labtop

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Okay, did you manage to backup your system before trying to load Windows live? If not, you might take it to a computer repair shop that might be able to get your data off your hard drive by removing it from the computer. It sound like you are going to need to reformat your disk and reload XP. If you feel capable, you can call Microsoft and have them walk you through it. If not, your local computer professional can probably do it for you. There is always a possibility that something is wrong with the hardware, but I would lay my money on the software. If you can get it to try to boot, you can go to safe mode to retrieve your data. If not, you will have to take it to someone who works with data retrieval.

Barbara-Ann

Posted on Sep 05, 2010

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