Question about Logitech Computers & Internet

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When using Skype (4.2.0.169) on Windows (XP, SP3), my camera (Logitech E2500) turns off after a few minutes. The other person sees my image "frozen" at the time the camera shut off. If I try to turn the video off and back on, Skype says the camera is in use and does nothing. If I unplug the camera and plug it back in, I can then turn the video back on and it will work for another few minutes. This problem does not occur if other software (e.g. Logitiech's QuickCapture) is using the camera. Is there a known solution for this problem?

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Skype is very picky about having the latest drivers and you also need to see if your support software ( not downloaded with the Logitech software ) is up to date and functioning OK

Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"

http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

In addition to the Logitech installer you will need to check the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11
To start the DirectX Diagnostic Tool, click 'Start', click 'Run', type dxdiag in the Open box, and then click OK
Run through the tabs checking the 'notes' windows for information
The version will be shown on the 'Systems' tab

Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Restart computer
Download the Installation package from Logitech
Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must.
Connect your webcam when prompted.

Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/
Not working ? - troubleshoot your drivers and software - get your cam working before moving on

Working OK ?

Set your webcam mic as default ( if it has a built in mic

Plug in the webcam

TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set required (webcam) mic as default - click on mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

CONFIGURE TO SKYPE
Connect webcam
Its good practice to disconnect and re-connect your webcam before you start (To reboot the webcam software) - if you have been using it elsewhere the SKYPE software may have difficulty in locating it, even if you exited the previous program correctly.
The reason being, the webcam software can remain hooked-up to a program and needs to be rebooted.
Mine, I just unplug it from the USB and plug it back in to reboot the software.
If yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.

Start Skype.
On the 'Tools' menu, click 'Options'.
In the navigation pane of the Skype 'Options' window, click 'Audio Settings'
Run down the list setting your defaults
Select your webcam as the default microphone.
Make a free test call
Click 'Save'
In the navigation pane of the Skype Options window, click Video Settings.
This will launch your webcam
Adjust quality of picture in 'Settings'
Check the correct webcam is shown as default
Click Save
Test your webcam by making a Skype test call.
For more information about how to configure Skype Messenger, please visit the following Skype Web site:
http://support.skype.com (http://support.skype.com)

Just prior to using Skype reboot the webcam software by unplugging it for a few seconds and do not run your logitech software for a preview, but allow Skype total control

Posted on Sep 05, 2010

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3 Answers

I am new at using Skype. I have had a logitrech Communicate stx Web Cam installed. I notice there appears to be what one would think are microphone holes at the base of the lens as well as the writing...


You are correct.
For Logitech to work with Skype you need to install the Logitech driver for your model WEBcab. Then you need to configure Skype to use the Logitech WEBcam and microphone.

To test if the Logitech QuickCam is functioning, check the USB cable; make sure it is connected properly. Then click on Start - All Program - Logitech - Logitech QuickCam and see if you can get the camera to capture your image/video.
If this works then configure Skype. Sometimes the WEBcam settings drop off and the WEBcam need to be selected again. Open Skype - Tools - Options - Video Settings and select the Logitech QuickCam
Also check the Audio Settings for the Microphone THEN click on Save.
Avoid connecting the WEBcam to an USB hub, connect it directly to the computer's USB port.

Jul 05, 2010 | Logitech QuickCam Communicate STX Personal...

1 Answer

Using Skype video communication, the other person cannot see me.


depnds on the type of speed you have goto
speakeasy.net/speedtest

you needs at least 1.5

Apr 28, 2010 | Logitech Webcam

1 Answer

Image flickers or image is all black


Hi,

Did you try uninstall both skype and your camera drivers and reinstalling the drivers and skype again?
let me know the result.

Thank you.

Apr 27, 2010 | Logitech Webcam

1 Answer

No mac driver?


Check here for MAC compatible cameras.

Manufacturer/Model Driver version Platforms Meets requirements

3com Home Connect 6.6.4 Windows 2000, Me, 98 Yes

Apple iSight (Firewire) Firmware 1.0 Mac OS X (Pantder) Yes

BTC PC 380 Intel 3.20.1001.0 Windows XP Yes

Creative WebCam Go Plus 1.0 Windows XP, Me, 98 Yes

Creative WebCam (WDM) 1.0.11.131 Windows Yes

D-Link USB WebCam(DSB-C100) 0921 Windows XP, 2000, Me, 98Mac 9.2 and 9.1 Yes*

IBM Ultraport Camera 2 Most Current Windows 2000 Yes

Intel Deluxe PC Camera 1.0 Windows XP, 2000 Yes

Intel Easy PC Camera 1.0 Windows XP, 2000, Me, 98 Yes

Intel PC Camera CS 110 6.0.0.62 Windows X Yes

Irez Kritter USB 1.02b4 Windows 2000, Me, 98,Mac 9.1 Yes*

Irez StealtdFire 1.2 Mac 9.2, 9.1, 9.0.4 Yes

Logitech ClickSmart510 7.0.0.1221 Windows Yes

Logitech QuickCam traveler 6.0.1 Windows 2000 Yes

Logitech QuickCam Web 6.0.1 Windows 2000 Yes

Logitech QuickCam Express 6.0.1 Windows 2000 Yes*

Logitech QuickCam Pro 3000 6.0.1 Windows XP, 2000, Me, Mac 9.2 and 9.1 Yes

Logitech QuickCam VC Windows - 4.1.5 Macintosh - 2.1.2
Windows 2000, Mac OSX, 9.2, 9.1, 9.0 Yes

Logitech QuickCam Zoom 8.0.3.1110 Windows XP Yes

Orange Micro iBOT Pro Firewire 4.10.22 Windows 2000, Mac OS X and 9.2 Yes

Veo Stingray 5.0.0.0 Windows XP, Me, 2000, 98 Yes


Copy this site and paste it in your web browser address bar and hit ENTER todownload the MAC drivers macam version 0.9.2 (current version)
for Logitech Quick Cam.

http://webcam-osx.sourceforge.net/downloads.html

Then to use it on the Web, do this.

Web Camera's have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ )
set it up as follows:
Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
Then click on the Video Settings.
The camera, if Installed Properly, it will come up and show a video picture.
Then, on the bottom of the page click save.
The camera and audio should function properly. Your friends and Family will now be able to see and hear you.

B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.HTML )
set it up as follows:

Dec 21, 2009 | Logitech Webcam

1 Answer

I have just bought this webcam for my mac but seems unable to set up


Check here for MAC compatible cameras.

Manufacturer/Model Driver version Platforms Meets requirements

3com Home Connect 6.6.4 Windows 2000, Me, 98 Yes

Apple iSight (Firewire) Firmware 1.0 Mac OS X (Pantder) Yes

BTC PC 380 Intel 3.20.1001.0 Windows XP Yes

Creative WebCam Go Plus 1.0 Windows XP, Me, 98 Yes

Creative WebCam (WDM) 1.0.11.131 Windows Yes

D-Link USB WebCam(DSB-C100) 0921 Windows XP, 2000, Me, 98Mac 9.2 and 9.1 Yes*

IBM Ultraport Camera 2 Most Current Windows 2000 Yes

Intel Deluxe PC Camera 1.0 Windows XP, 2000 Yes

Intel Easy PC Camera 1.0 Windows XP, 2000, Me, 98 Yes

Intel PC Camera CS 110 6.0.0.62 Windows X Yes

Irez Kritter USB 1.02b4 Windows 2000, Me, 98,Mac 9.1 Yes*

Irez StealtdFire 1.2 Mac 9.2, 9.1, 9.0.4 Yes

Logitech ClickSmart510 7.0.0.1221 Windows Yes

Logitech QuickCam traveler 6.0.1 Windows 2000 Yes

Logitech QuickCam Web 6.0.1 Windows 2000 Yes

Logitech QuickCam Express 6.0.1 Windows 2000 Yes*

Logitech QuickCam Pro 3000 6.0.1 Windows XP, 2000, Me, Mac 9.2 and 9.1 Yes

Logitech QuickCam VC Windows - 4.1.5 Macintosh - 2.1.2
Windows 2000, Mac OSX, 9.2, 9.1, 9.0 Yes

Logitech QuickCam Zoom 8.0.3.1110 Windows XP Yes

Orange Micro iBOT Pro Firewire 4.10.22 Windows 2000, Mac OS X and 9.2 Yes

Veo Stingray 5.0.0.0 Windows XP, Me, 2000, 98 Yes


Copy this site and paste it in your web browser address bar and hit ENTER todownload the MAC drivers macam version 0.9.2 (current version)
for Logitech Quick Cam.

http://webcam-osx.sourceforge.net/downloads.html

Then to use it on the Web, do this.

Web Camera's have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ )
set it up as follows:
Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
Then click on the Video Settings.
The camera, if Installed Properly, it will come up and show a video picture.
Then, on the bottom of the page click save.
The camera and audio should function properly. Your friends and Family will now be able to see and hear you.

B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.HTML )
set it up as follows:

Dec 20, 2009 | Creative Labs Live! Cam Notebook Pro...

1 Answer

Using skype, I can see other person but they can't see me


This is sometimes what happens when you have the Logitech camera software open at the same time you have your chat software open. I'm guessing that you are trying to chat using Yahoo Messenger or something like that. If you turn off your Logitech camera software, it should work within Yahoo or other software. The problem is that your camera cannot display two video chat windows--only one at a time and most people dont' know that and leave the Logitech software running in the background which prevents the camera from showing a picture to others. If this is not the problem, check the camera on another computer to ensure it works fine with the same software when chatting to someone. If it works on the other computer perfectly, then go to your "hardware acceleration" and move the slider all the way to the left. This will fix the problem quite possibly. If you don't know where that is, just type it into your Windows help and it will show you.

Sep 12, 2009 | Logitech Webcam

1 Answer

Logitech communicate stx model 861194 will not load under windows xp pro sp3. I have tried to use auto install and im told that several drivers or fragments of driver are not found and to install ...


Normal 0 Double click on this site
http://www.logitech.com/index.cfm/support_downloads/&cl=us,en
Then
Search by Image (Match what yours looks like)
or
Search by Name
and
Product Name.
This will then take you to the next window where you need to select your
Operating System
. Then you will get your download driver.
Then do this:
Disconnect the Camera from the USB port and reinstall the CD or Downloaded softwareprogram. When the program asks you to connect the camera to theUSB port, do so and it should work.Then to use it on the Web, do this.
Web Camera’s have to besetup on the program they are to be used with. Just installing the cameraon your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order forthe Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:
  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Yourfriends and Family will now be able to see and her to you.

B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html) set it up as follows:
  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.
Hopethis helps. Bud

Hope this helps. Bud

May 15, 2009 | Logitech QuickCam Communicate STX Personal...

1 Answer

We both see eachother and they can hear me but i cant hear them


It is an easy fix on Skype, I am assuming that is the program you are using for video conferencing. If not you will have to do just about the same thing to correct it. In Skype go to the tools selection on the top bar, select options from the menu, select audio settings and use the drop down selection list and change the source to the USB Mic on the camera from the current selection. You should be able to hear them once this is done. In other programs you need to do just about the same thing since windows uses the default mic. plug in the back of the computer. You just have to change it to the correct source for the mic. Good Luck, RAC

Mar 03, 2009 | Logitech QuickCam Connect Webcam

1 Answer

I have a logitech quickcam connect (e2500 series). the other person can see me and i can see and hear them, but they can not hear me.


Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ ) set it up as follows:

  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now be able to see and her to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

Hope this helps. Bud

Feb 18, 2009 | Logitech Webcam

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