Hi there. I haven't even got so far as to connect my Canon and my computer ... I took it out the box, plugged it in (tried to find the stuff they mentioned you needed to remove in their included instructions but couldn't find anything vaguely resembling it, plus i think it'd affect printing not scanning anyway) and switched on. It does a scan check or something, moves the scanner head to the plastic bar at the start of where your page would go and then it retracts again. Unfortunately the scanner head keeps trying to retract and makes an awful "clicking" sound as it tries unsuccessfully - it's already as far as it can go! And then I get the on/off light flashing and the orange alert light and the lcd says "Scanner Error". i have no idea what to do!
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I have this copier too but only use it as a copier in my classroom. It's a stand alone. But can't print. There is no software to install on a computer so I don't know how to fix it if there's no software.
i have found the way to scan items from a Canon MX310 (on windows)
1.On windows go to control panel 2. click hardware and sounds 3. then hit devices and printers 4. then click on the Canon Inkjet MX310 seriers 5. then you will see scanner management click on scan Photos or docs 6.then place the photo or doc under the scanner and hit scan!
That is all the steps you will need. 17 years old computer tech.
Open up the hood, slide the ink cartridges to the far left, and check
for a small silver piece that has dislodged from the far right side of
the interior. You will probably need a flashlight to see. It is about
the size of a folded paperclip. Even if it is still in place, remove it
anyways because the printer identifies it as an obstruction. It serves
no purpose so do not feel apprehensive about doing this, it will fix