Question about Creative Labs ZEN V Plus MP3 Player

2 Answers

Screen went blank

My Zen is still working but the screen went blank screen went black

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Try putting it in recovery mode, detach it from anything like a charger or PC make sure that it is off, press and hold the play button while powering on, when you see the logo release the play button, for this problem you must select the reload OS firmware and then follow instructions.

It could also be that there is a fracture line that distorts the circuitry to the LCD screen. If this is the case, you will have to get the screen replaced, or better yet, might as well purchase a new piece.
The cost of repairing the screen will amount to nearly the same as a new player, so might as well go in for a new one.

Hope that helps!

Posted on May 12, 2008

  • Swilin Sampson
    Swilin Sampson May 12, 2008

    And oh yes..Creative do not sell replacement screens...

  • Swilin Sampson
    Swilin Sampson May 12, 2008

    This is also NOT covered by warranty, unfortunately.

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  • Master
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HI,

Di you try reseting it?

Posted on May 12, 2008

  • Priya darshan May 12, 2008

    it may be in a low power state, try a different usb cable and hook it up to a desktop computer (laptop ports are sometimes not powerful enough to charge the battery when it is in a low-power state).

  • Priya darshan May 12, 2008

    If you still face the problem then the only solution is to get it repaired or replaced if it is still under warranty.It is possible that the screen has malfunctioned.



    Goodluck..

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