Question about NetGear FS108 8-Port Ethernet Switch

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I just moved to Memphis TN and got a new DSL account with ATT. When I try to use my laptop via the Netgear laptop shows "Another computer is using your IP address" and will not connect to Internet. I tried calling ATT tech, but they won't help without adding another account service cost. Please advise

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  • Rhonda Powers Sep 04, 2010

    I tried rebooting both the laptop and the PC. Both continue to try to use the same IP address with only one being successful--if laptop works, PC doesn't, if PC does, no dice on the laptop. Can I change one IP address manually, and if so, how? Thanks for your prompt attention. Memphian



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Your problem has nothing to do with ATT, it's internal's network problem. The message you get means that another computer uses the same ip address with your laptop and you can not connect. There are various ways to solve this problem. First of all reboot your laptop; most of the times it gets new ip address so the problem will be solved. If not check if it's able to reboot the other pc; the pc with the conflicted ip will get a message of error too so it is not difficult to locate which one needs to be rebooted. If neither of the above work, or if the problem come up again after some days, we have to change some settings but let's try the easy way first.

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Posted on Sep 04, 2010

  • Stelios
    Stelios Sep 05, 2010

    First of all let's check the ip address that each computer use. With one of the computer in power off state in order to be the other one connected, go at start and click on run of the working and connected computer. At the white line type "cmd" without the quotes and hit enter. At the new black window type "ip config" without the quotes and hit enter. The system will reply with the ip adresses for the local machine connection at the fist line (indicated as IP adress) and the ip addresses for subnet mask (at the second line) and for the gateway (at the third line). Write down on a paper these numbers. Shut down the computer. Start the other one. After finished and connected do the same as before. Write down the new results. The first line for the ip address that each computer uses in order to connect at the network is the same, that's why both of the computers can not connect at the same time. Let's fix the problem.
    Assuming that you use Windows XP, go to start - settings - control panel - network connections - local connection. At the new window you will see some kind of protocols for network connections. Near the top down at the list is "Internet Protocol TCP/IP". Click on it (not at the box with the check-mark in front of it, just on it). Click on the "properties" button (just bellow). The upcoming screen will show in ip address format details for the connection. At each one of the 2 sets it's an auto setting and a manual one. I suggest that your systems are now in the manual mode. Write down the 5 numbers of this screen (we will need these in case of bad luck) and change the settings to auto (both of them). Click OK, close all the windows and restart the system. Now one of the computers uses auto settings and the case of conflict is minimized. My suggestion is to do the same procedure at the the other computer too in order to get both the computers auto ip settings.

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