Question about HP Deskjet 6940 InkJet Printer

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When I click on file and then click on print the screen that comes up showing the name of my printer (hp6940 desk jet ) small wording comes up saying error=offline and my printer will not print the message I am trying to send from my computer

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-Try to turn off and turn on your printer
-check your connection
win xp
-go to start/setting/control panel/printers and faxes
-right click "hp deskjet 6940" and click on "use printer online"
win 7
-go to windows logo/control panel/devices and printer/right click on the printer driver, click on "see whats printering" click printer and uncheck use printer offline

Posted on Sep 04, 2010


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Printer disappeared from control panel cant find disc to reinstall

Don't you just love Windblows?

Lost the address to the driver files on the harddrive.

You don't need the 'disk'.
Just download AND install the drivers, from Kodak Support,

BEFORE beginning, turn the printer off, and UNPLUG it from the computer. Unplug the USB cable ]

You didn't state what Operating System you are using.
Click on the blue Down Arrow, to the right side of the -
Downloads and Drivers box.

Click on the name of the Operating System you are using.
If it is a Windows version of O/S, just go below, and click on the first file listed -

KODAK All-In-One Printer Home Center Software (including drivers) -
WINDOWS Operating Systems.

This is what comes up,

Click on Download in the dark blue rectangle.
A small window will come up on the right -> Opening aio_install.exe
Click on Save File.

A small window will come up on the left. In the wording at the top of this window, tells you where the file will download to.

Using Windows XP as an example;

The window will have Desktop, or My Documents, or Downloads, in the wording.
Desktop: The file will be on your desktop screen.

My Documents: Click on Start, then on My Documents.

Downloads: Click on Start, then on My Documents.
DOUBLE-click on Downloads.

When you see the file name DOUBLE-click on it. The Installation Wizard will appear.
At the bottom of the next three small windows click on -
Next, Next, and Finish.

If you are not prompted to restart your computer, close all windows, go back to your desktop screen. Restart your computer.
(Start > Turn Off Computer > Restart)

When Windows has fully loaded again, plug your printer back into the computer, turn the printer on.

For additional questions please post in a Comment.

Jul 31, 2012 | Computers & Internet

1 Answer

Printer will print from internet, but not Word

Open a word document, then press file at the top left side of the screen and then press print. When the print window opens, click the arrow next to the name of the printer you are going to use to print and make sure you have chosen the right one. If you do not see your printer name there, then go to your control panel and choose printers and set your printer as the default of choice. Then close and reopen word and try to print again. that should solve your issue.

Oct 19, 2011 | Canon PIXMA MP470 All-in-One Printer

1 Answer

I have a Dell 3130cn, just bought a new CPU with Windows 7, running Word 2007. Only getting a 1.5" strip of the picture on one end of 8.5x11 paper. Downloaded 64 bit driver (I believe) but not...

Lets see if we can't figure out what could be causing your printer to print a small strip like that.

First thing to check are the current settings on your printer to see what size of document it is printing. The best way to check settings are from inside a microsoft word document. So open or create a word document and then click on file (or the round globe at the top left of the screen) and slide down to "print" and click on it.

When the printer screen opens, click on "properties" next to the name of your printer. This will open the area that controls the type of document, size and quality ect which are your current settings. Click on "paper quality" tab at the top left of the screen and check the size and type of document that is set. make sure that all settings are for letter size 8 1/2" x 11".

Next click on effects and make sure that it is set to print on letter sized documents (same as above).

If all settings are correct, then open a word document and click on file (or the round globe at the top left) and then slide down to print - but don't click on it - instead slide over to print preview to open up a preview of the current settings.

Tell me - do you see the full document in the print preview? If the document looks the way that it should then we can be sure that its not the settings causing the problem.

Next thing to do is disconnect the usb cord from the pc, and then open your control panel and go to printers and delete the current printer.

Go to Dell's website ( and click on drivers and software and enter the name and model of your printer and download the whole software package that includes the drivers and everything.

that should solve your issue

Apr 27, 2011 | Office Equipment & Supplies

1 Answer

My hp desk jet 5650 printer does't print test print

This issues looking printer head problem. check the following Steps for cleaning printer head :
Click on the Start button if you have Windows XP. If you have Windows Vista, click the Windows icon that resides in the lower left corner of your computer screen.
Click on "Control Panel," then "Printers and Other Hardware." Finally click on "View Installed Printers or Fax Printers."
Right-click on the name of your printer and choose "Printing Preferences." This should open a new window; next look for a tab or button marked Maintenance, or something similar.
Find the button that says "Print heads" or "Clean the Print heads" and click on it. You may be asked to choose which print heads; choose them all if you are. Make sure there is paper and ink in your printer, and that it is turned on ahead of time.
Take out the page your printer has printed and see if there are any grids or boxes missing. If there aren't, then you can just exit the program--your print heads are not clogged. If there are grids missing, then click on the "Cleaning" or similarly worded button.
Once the cleaning process has completed, print another page to be sure that your print heads are no longer clogged. If they are still clogged, repeat Steps 1-5 until your printer is printing clearly.

Oct 27, 2010 | Office Equipment & Supplies

1 Answer

Is it possible to print a file from a usb drive

Yes you can, . Simply "Open" the file from that "Drive". If say a Word Document, open Word, then go to "File" and then Browse to the location of the Flash Drive, select the "File name" and "Load" into Word, then one can simply Print as usual. Another way is to go to the USB Drive, & "Right Click" on the "Name" of the file and then select "Print" from that Menu.

Feb 04, 2010 | Canon PIXMA MX850 Multifunction Printer

1 Answer

Hp6940 ink and printing problems

you may have a bad print cartridge or it has gone bad...

I’m happy to assist further over the phone at

Dec 21, 2009 | HP Deskjet 6940 InkJet Printer

1 Answer

How do I install the OCR application?

I guess you are not selecting a printer while you giving print command.

Click on Print, A rectangle box opens with options, on top you will see name, see it shows your printer name " Lexmark X1270 and not microsoft office document writer.

If correct printer is selected then it wont save an image or word file, it will perfectly print your document.


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Hp deskjet 845c will print from computer but not from the web

If you can't get a printer friendly page, Drag the mouse over just what you want to print. Go to File, Print. When the printer screen pops up, click on print selection.

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