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I have a HP Photosmart Premium C309a Printer and I cannot scan or print my documents . I have uninstalled the printer with no results I have another instance where I can see the document on the screen but it will only print the Header and not the document. Whenever I try to print multiple copies of a document it tells me the printer cannot support this many copies. this includes just two copies. My old HP 1115 Photosmart printer did all of these items satisfactorily What am I to do Ed Moran

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Hello, Ed.

Even though you uninstalled and reinstalled the printer driver, from what you are describing, sounds like a printer driver problem.

To be certain that your driver is current and complete, choose your operating system and be certain to choose the Full Feature Software and Driver.

Here's the link:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=3737195#N718

Hope this helps.

Posted on Sep 04, 2010

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My Hp Photosmart C309a printer will not print jpeg files, it will print documents, but not jpegs or if I want to print straight from a website it will come up with an error...I hate this printer!! Can...


Hi,

This does not seems to be an issue with printer. However, make sure the alignment is complete.

Press Setup button on printer front panel. Go to Tools - Press OK
Choose Clean Printhead - Press OK and continue with the process.

IF you are not able to print webpages or jpeg files, I would recommend you to uninstall and reinstall the software/drivers.

Regards,
Sean

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Hi Norman,

Are you trying to scan from Printer to PC or Activating SCan option from PC ?

On your PC, Open Solution Center
Click on Settings option below
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you will find the Size of paper set, Change it to Letter

Regards,
Sean

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Hello,
Please install and run the below mentioned software to automatically diagnose and fix scanning issue:
HP Scan Diagnostic Utility
After installing this utility,
  1. Press the Power button to turn on the product, if it is not already on.
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