Just fixed my Breville CT20. Cleaned the contacts, there were no impeding crumbs so I tested again and still wouldn't stay locked. I finally replaced the 470uf 16v capacitor on the control board just below the electromagnet and wow, works like a brand new toaster! I got lucky, saving bits and pieces of old circuits sometimes pays off.
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I had to take my toaster outside and clean out the sidees of each slot. There was debris baked on and it had the wire frame stuck. Once I cleaned, scraped and emptied out the junk, the toaster works fine.
I found that the problem was caused by crumbs getting onto the electro-magnets that hold the toaster down, and onto the contacts that supply power to the magnets ant elements. Removing the cover was the trickiest part - my machine had screws with triangular holes in the heads that a normal screwdriver would not fit. I found, however, that these are the same screws as used in McDonalds Happy Meal toys, and you can get special drivers on ebay or from amazon for them. After that it was just a question of cleaning all the contact points inside the toaster (make sure the toaster is UNPLUGGED!!). 15 minute job.
The latching relay is either faulty, or the timer module has faulted. That usually happens when the Toaster has a "Fault" on it. I suspect that the Timer has faulted. Toasters really aren't usually fixed, but if you have a handy appliance repair shop why not get a quote, for a repair, or replacement.
I had the same problem. I opened up the toaster and found that the electromagnet that holds the plastic clip to keep the toaster down had a tiny crumb between the magnet and the metal plate. I cleaned the magnet and it is working fine again. We spent 6 months burning toast by holding it down with a chopstick wedged between the lever and finally took a shot before I went to buy a new one. Took me all of 15 minutes.
I have researched this toaster quite extensively, without any success as to actual solutions.
Usually these machines have either a solenoid activated lever that holds the toast down, although magnetic systems are not uncommon. These may be avtivated by a thermostat, an optical "brownness" meter or a timer. Usually the cost of replacing this would be as much as a new toaster due to labour costs, however it may possibly be fixable - could you add a photo of the internal workings - this might help.
Unfortunately many other purchasers appear to have similar problems and claim to have had little success with either dealer or manufacturer. The number of toasters of this model offered for sale second-hand as new at ridiculously low prices makes me suspect that there is a fundamental problem with the model. Use any warranty you have, but unless you wish to write a lot of letters/mails then i suspect a new toaster might be your best bet.
Availability of spares for this toaster is another issue - I have been unable to find anyone who claims to supply these, although individual components are almost certainly from different manufacturers and could be sourced.
If you can arrange a photo of the toaster when open (reasonably close up and general view) then I may be able to help more. Apologies for no actual "Solution" yet.