Question about KitchenAid KEBC207 Electric Double Oven

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I have a KitchenAid double oven with convection on the top and conventional on the bottom (model #KEBC207KBL0). When I set the temperature and preheat the top oven, the display shows the temperature rising but the oven temp never reaches the displayed temp. I hung two oven thermometers from the middle rack and when I preheat the oven, both thermometers agree that the oven is under heated by as much as 100 degrees. This started happening some time after we "self cleaned" the oven. Any suggestions?

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  • service829 Sep 04, 2010

    Thanks for the quick reply, salde386. When the oven is on, yes, I do remember hearing a fan. Although, we mostly use the convection oven which runs a fan the whole time the oven is on. However, when we turn the oven off, I think some other fan usually keeps running for several minutes until the oven cools down. I will be sure to check this out the next time I (try to) use the oven. I am not looking forward to pulling the oven from the wall, but I found the installation instructions which will be helpful. Maybe I can figure out how to tighten the loose oven door handle while I am at it. Thanks again and I will check the fan screen and post the results of the test you suggested.

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  • KitchenAid Master
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It will either be the sensor or the board,hopefully it's not the board,the part number for the sensor is 4455636 and subs to w10131825,the sensor is around 100 bucks,there should be a tech sheet on the machine most likely behind the touch pad on the top,it will tell you how to check the sensor with a meter,just unplug the sensor and read it out i think it's around 1100 ohms but check that on the tech sheet,if it's not the sensor most likely it will be the board part number 4453661 and that's around 300 buckseverything runs through this computer board but the sensor tells it how hot it is in the oven hopefully you have a bad sensor.let me know what you find,you'll most likely have to pull the oven to repair it but maybe just enough to get the top open,good luck

Posted on Sep 04, 2010

  • 4 more comments 
  • Sal DeAngelo Sep 04, 2010

    one more thing,when the oven is on do you hear the fan come on,there's a fan that turns on to cool down theelectrical stuff,when you pull the oven check the fan,there's a screen that the air blows through,i've seen some of the screens blocked with lint and dirt and the air can't do it's job and the electrical gets damaged.when you self clean it's like 1000 degrees in the oven,if that fan can't blow through like it should you're gonna have problems,just a thing to look for while your in there.

  • Sal DeAngelo Sep 07, 2010

    i hope the info i gave you helps you out,if you need any help in the future let me know,something is wrong with this site,i've answered 20 people and nothing shows up saying anybody is writing back,i just happened to check to see if you answered and you did 3 days ago but like i said right now there's no way i can tell unless i go back and check all my answers to see if anybody else has replied back,good luck,make sure you shut the power down to the oven at the fuse panel before you touch it,there should be like 4 screws holding the oven in,there are pretty easy to pull,again good luck and let me know if you need any more help

  • service829 Sep 25, 2010

    Yes, I did reply to your first post but I cannot remember what I said in the reply/comment and I don't see it here. Anyway, I just today pulled the oven from the wall. I have not pulled it all the way out yet. It's pretty heavy and I need to find a way to support it.
    I exposed the circuit board and checked the resistence on both the upper and lower temp sensors. I tested the temp sensors with the sensor plugs pulled off the circuit board. The resistence was about 1100 ohms for each. Interesting ... when I plugged the temp sensors back into the circuit board, the resistence measured about 813 ohms. I wonder if that is expected behavior.
    One more thing I noticed. I ran some tests on the oven and refined the symptoms. I preset the temp and wait for the oven to preheat. When the oven "reaches" the preset temp, the display shows the preset temp and the oven beeps, but the oven is about 25 degrees too low. If I wait about 5 or 10 minutes, the oven reaches and stabilizes at the preset temp. However, if I open the door for about 10 seconds and then close the door, the oven steadily looses heat and does not appear to ever recover.
    Does this help or confuse the troubleshooting of this problem? Any suggestions?
    Thanks!

  • Sal DeAngelo Sep 25, 2010

    25 degrees is acceptable,all ovens will either run 25 higher or lower.you have a computer board that everything runs through,the sensor sounds like it's not the problem and i would change out the computer board,when you put the oven into self clean it gets like 1000 degrees in there and that's why i asked you about the fan,sounds like the board could have overheated when in self clean,also if it's heating then everything is working but the temp. is off or not responding when it should,if the sensor is good then i would go for the board

  • service829 Oct 17, 2010

    I found the problem. The documentation behind the keypad includes the schematic diagram and also instructions and specs on how to test other electrical components of the oven from right there at the keypad. I followed the instrunctions on how to test the heating elements and found that the convection element was reading infinite resistence. The convection element is accessible from inside the oven. When I pulled the element, I found that one of the contacts and part of one of the wires had completely burned off. I had to crimp a new (high temp) connector to the end of the burned wire and replaced the old, burned element with a new one (about $100). Tested and works OK.

  • Sal DeAngelo Oct 18, 2010

    that's great that you found the problem,it's hard to figure out the problem without being there,from the way it was discribed it sounded like it was heating but not maintaining the heat but as long as it's fixed that's all that counts,don't loose that tech sheet and you fixed it yourself

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