Hello, Guru. Maybe you meet the problem like "blank paper syndrom" - installed well and looks good, printing test page, but prints blank pages from any application. Show absolutely nothing on lists. I notice, it's work pretty good before changing a cartridges. what do you think?
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Re: blank paper syndrom
Can you do a simple color or b/w copy job? If yes, the ph is OK and you might have to reinstall the drivers (delete before that the old ones).
If you cant see any copy job (blank paper) you should change to original carts and run the manual cleaning procedure twice. Wait a few hours an try to do the printing again. You might have to run the cleaning procedure twice again!
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please follow these steps:
1.please print a test page from printer(hold down power and cancel(red X)buttons for 3 seconds together and release both of them..it will print a test page
2.if it is blank :please take out the cartridges.
clean the metallic contacts with lint free cloth
clean the ink cartridge slots with a cutip
disconnect usb cable
unplug the power cable from the back keeping cartridges out
hold down power key for 30 seconds
reconnect power cable
reinstall the cartridges
3.print a test page again from printer if printer is quiet
4.if the test page is still blank..u need another set of cartridges
5.if test page isn't blank and u print blank pages from computer,do the following:
6.if printer s/w is already installed..please go to devices and printers(printers and faxes in win xp)
7.please click on add a printer
8.select driver manufacturer as HP,and driver as deskjet 990c(this is the generic driver for all HP printers)
9.follow the onscreen instructions,and finish installation
10.try printing with this driver
the display for an error message. If the display reads "Clearing paper
from printer," the engine has detected a jam and is attempting to eject
the jammed pages automatically. These pages will often be blank.
the display for "Performing PRINT/STOP TEST" or "Performing SERVICE
TEST." Either of these messages indicates that the printer is going
through a test procedure that may eject blank pages.
the amount of paper in the input tray if the printer is feeding
multiple blank sheets at a time. The printer will pull extra pages
through if the input tray is overfilled.
the paper in the input tray with the correct size if needed. If the
4600 printer detects the paper as an incorrect size for the print job, it may eject the paper without printing anything on it.
the ink cartridges if certain colors are blank on the page. Replace the
black cartridge if printing a black text document that is coming out
blank. The printer may attempt to print even if the ink level is low or
empty, but will unable to print anything on the page, causing it to
come out blank.
the sealing tape from newly installed cartridges. The tape covers the
print heads and should be removed before installing the cartridges. If
the tape is left on, it will prevent ink from getting on the pages as
the "Check mark" button on the control panel to enter the printer menu.
Run a diagnostic so the printer can attempt to determine the cause of
the blank pages printing. Press the up or down arrow to select
"Diagnostics." Press the "Check mark" button. Press the "Down" arrow to
highlight "PQ Troubleshooting." Press the "Check mark" button. The
printer runs a diagnostic and returns to a ready state when done.
Before actually printing your report, use the Print Preview function to see how it will look. If there are blank pages, you will see them in Print Preview.
To use the Print Preview function, simply open the report, click on the "File" menu and choose "Print Preview" from the file menu. You will then see your report just as it will look on the printed page.
Scroll through the report for blank pages. If you see blank pages, it is an indication that the data on the report is wider than the paper you are using. You can use your printer properties to change the size of the paper if you wish. If you have access to legal-size paper, you may be able to print the report on the larger paper. If legal-size paper is not an option, you will need to adjust the margins so that the blank pages are eliminated.
To adjust the margins of your report, click on the "File" menu and choose "Page Setup" from the drop-down box. Go to the Margins tab and adjust the margins as needed. It may take a bit of experimentation to get the margins just right; toggling back and forth between Print Preview and Page Setup will make the process faster and easier.
Click on the "Page" tab and choose either portrait or landscape orientation. Changing the orientation to landscape may allow all the fields to print on the same page, thus eliminating the blank pages and saving your paper.
you must clean separation roller whit wet cloth or alcohol.
Remove Tray 2, look for blue (usualy) cylinder feed rubber on it and clean
P.S You can clear paper feed roolers too (look at printer bottom after removing Tray 2) using same way!
Pages print, but all
colors do not print or
the pages are
One of the print cartridges might be
low or empty.
Run an engine test and see if all four colors print. If
not all colors print, replace one or more of the print cartridges. If the
engine test is successful, replace the formatter.
If the printed pages are completely
blank, the file might have blank
Check the file to make sure that it does not contain blank pages.
A print cartridge might be low or
Check the printer control panel for a Supplies Status message,
print a Supplies Status page, or use the embedded Web server
(HP color LaserJet 2500 series printers only) to see the levels
remaining in the print cartridges. Replace any print cartridges that
are low or empty. Messages are not created for non-HP print
If you are using non-HP print
cartridges, one or more print
cartridges are low or empty. The
control panel lights do not indicate
low or empty for non-HP print
Replace one or more of the print cartridges.
Font DIMM might be selected but the
font DIMM is not physically installed in
the printer. (This issue applies only to
HP color LaserJet 2500 series
printers using an Asian-language font
In the settings for this printer, clear the Font DIMM check box on
the Configure tab if no font DIMM is installed in the printer. Select
the Font DIMM check box only if the font DIMM is physically
installed in the printer. If you think that the font DIMM is installed,
make sure that it is installed correctly.
The paper curls when
exiting the top output
The paper needs to print to the
straight-through paper path.
Open the rear output door to print to the straight-through paper
path. Remove each sheet as it exits the printer.
The stack was slightly curled when it
was placed in the tray.
Turn the stack over in the tray.
The paper does not meet
See the user guide for information about print-media specifications.
If you are printing on light media, the
Type setting might not be correct.
Select Light in the Type is field in the printer driver.
HI there make sure that the paper tray guides are fully against the paper also try sending the job through the manual feed to see if you get the same problem. If you do not then it maybe that the paper cassette separation pad is worn and will need replacing. If your model has no rubber pad at the front of the cassette then you will have a metal hold over one corner of the paper make sure that when the paper lifts that the paper sits under the silver (Dog Ear) as this acts as a separator.
Try connecting the printer via the USB port on either one of the computers. Then test if the machine prints fine then likely possibility is that the Network interface card is faulty remove the network card and install in a different slot and test. If the same thing happens then reinstall the drivers and test.