Question about Kenmore HE2 Plus Front Load Washer

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Flashes F21 when its time to drain then wont drain and stops.

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  • 2,605 Answers

Hello,

Welcome to FixYa.

The "F21" on your model of washer indicates the machine has detected a fault or obstruction in the drain process.

Chances are the pump is being obstructed by debris or some other foreign object as opposed to being faulty, although that can`t be ruled out...yet.

Here`s how to check it and clean it...

**Turn off the breaker at the service panel or unplug the washer from the wall socket...safety first**

1) locate the screws in front at the very bottom of the panel below the door and pull the panel down and forward until it is off. They will be either 1/4" hex head or #20 torx head screws.

2) You will immediately see the drain pump in front of you with a large removable filter. ( **see image below...this is were a wet-dry shop vac and towels come in handy, also the use of the removed panel as a catch pan is beneficial...but you may still get wet )
Flashes F21 when its time - b3f3b21.jpg
3) Turn it counter-clockwise should allow you to remove it and inspect it and clean it out. Make a good thorough inspection inside the pump as well not just the removable filter.

4) Re-insert the filter and before placing the panel back run a test rinse/drain cycle to inspect for leaks and to verify the unit drains and spins now.

( If the problem still exist`s the "F21" will re-appear. If so you`ll need to check the drain hose, hose from pump to tub...back-flow ball...for other obstructions ).

5) If all appears OK after your efforts, well your efforts paid off...pat yourself on the back. You just saved yourself potentially a hundred bucks !

Now You should be good to go. Re-attach the lower panel and you`re back in business.

**NOTE: if this still fails to remedy the F21 or if it returns immediately during the next drain you may require a pump unfortunately...part # 280187 available at "searspartsdirect.com" "repairclinic.com" etc.


**This however can also be caused by the back-flow ball inside the bellows which connects the tub to the pump. There is a large clamp which secures it to the tub, but if you remove it to clean out all the dirt built up inside, make sure you get it good and secure when putting it back.**
b0ac102.jpg 02d1e9d.jpg
Let me know how it goes and if you require further assistance.

Thanks for choosing FixYa. Please take a moment to rate the solution provided for you here today.

Good luck.

macmarkus :)

Posted on Sep 04, 2010

  • superpimp Sep 10, 2010

    This worked perfectly, I found three socks and over a dozen small bolts caught in the filter. After cleaning it all out my washer is working again, thank you for thre great advice and step by step directions.

  • Mark MacDonald
    Mark MacDonald Sep 11, 2010

    Awesome, glad I could help.

    Thanks again for using FixYa, spread the word.

    Regards,

    Macmarkus :)

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Thanks for using FixYa. Error F21 indicates long drain, this error occurs when the drain time exceeds 8 minutes. To resolve this check the drain hose and make sure it is not kinked with any foreign particles; also clean the drain pump filter for any clogs. Also check if the pump is running fine. If still the issue is not resolved after all this then you might have to replace the pump. Please do rate the solution if the issue is resolved or post a comment for further assistance.


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1.First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
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http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

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1. Check the drain hose and make sure it is not plugged or kinked.
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4. Check the drain pump filter for foreign objects.
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6. If the above does not correct the problem, go to step 7.
7. Unplug washer or disconnect power.
8. Replace the pump.


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