Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive
I have a My Book Essential Edition external hard drive (Western Digital, model WD5000C032). My computer is a HP Compaq dx2200 Microtower with Windows XP and Pentium 4 processor. The hard drive always showed up as an E drive. Now, it is not showing up at all. No drivers are needed for install. I went to the Western Digital website, but did not find any updates that needed to be installed. I've restarted the computer and tried plugging the drive into every USB port that I have, but none of this has worked. Fortunately, I had everything backed up on my computer's hard drive as well. Any ideas?
I recenctly bought a my book 500 gig drive and it is usb.
the firsttime I plugged the usb cable in it worksed. I had only a 40 gig ide harddrive and so I ordered an internal 500 wd hard drive to replace it. The internal 500 gig is a sata drive. first I cloned the 40 to the sata 500 and then copied the external 500 to the internal. I mover the cables to then make the internal 500 sata my boot drive. The computer would no longer show the external e\when i used the windows explorer. the device manager said it was there and working with no problem but windows did not see it.
After several experiments with diferent configurations I have concluded my motherboard wasauto configuring the external and internal 500 drives as drive 0. Since the usb was detected first and was notthe boot drive then windows assigned the internal drive as drive 0 and since the usb drive was drive 0 also it would not work. windows ignored it. my solution was to return the ide as the boot drive and plug the sata into a slave port. with that configuration both drive are seen and work normally. It took me several days to find this arrangement. so since my sata ports are auto configure and the external has a sata connection i will install an esata port adapter and try to hook it up as a slave sata drive so i cab\n use my internal 500 sata drive as my boot drive.
sorry this was so long but it is my solution to what others may be facing.
Posted on Jun 08, 2008
Since I last posted, I've called Western Digital a support person had me try a couple things, but we concluded the drive has become bad. I brought it in to my office and tried it as well, but get the same result -- the clicking, but no recognition on the computer. Again, thanks for trying, but it looks like the drive is dead.
Posted on May 12, 2008
I wasnt able to use it in my 64bits laptop, this is what I did for it to work:
Open the case, remove the jumper to be on "Single or Master" and vuala!! it works again. greetings!
Posted on Mar 24, 2010
What a coincident, so this external HDD has problems for a lot of people. I have tried my one external on a fairly new PC and it wasn't able to recognize the external on Windows Vista OS, however, I gave my laptop a try and still the same problem occurred.
The comment above, shows gggdei opened the case, removed the jumper to be on a "Single or Master". Has anyone else confirm if this actually works? First of all, what is a jumper, what does it look like, and how do we switch it to "Single or Master?
Many thanks in avdance
Posted on Apr 07, 2010
I stupidly reformatted my computer without disconnecting my external hard drive, and ended up formatting it, so lost all my backed up data. I purchased Data Doctor Recovery NTFS and even though the drive is not recognized by my computer, was able to recover all the data on my external drive. This might work for some of you who have lost data. The program was $70 online. I'm running a 7 year old Dell Dimension 8200 with XP home edition. Now if I could just figure out how to get the external drive back on line...?
Posted on Dec 20, 2008
I had a similar problem w/ a Western Digital My Book 500G. Initially it worked so I transferred a lot of files to it. Then I started having problems when booting my Gateway desktop which is about five years old. The computer would hang up during the boot cycle unless I disconnected the USB cable. I kept trying to force the computer to try to recognize the drive while booting up. Finally, the computer didn't recognize the external drive at all. The unit was still in warranty so WD replaced it but I lost all my files. The replacement seemed to work OK so I loaded it up w/ files but before long, I had the same problem and once again, lost all my data. This time the drive was out of warranty so all I had was a "paper weight." I figured I had nothing to lose by taking apart the unit (BTW, it is difficult to open it up). I was able to get the hard drive out and tried to install it as an internal drive on my computer but the serial cables didn't match - I may need to find some sort of adapter cable. Meantime, I bought another WD 500G in hopes of swapping out parts to at least get the data off the original hard drive. As I mentioned, the case is hard to open so I have not yet been able to open the new one - I don't want to end up damaging the case. Still working on it. I have a Dell laptop which is about two years old and the new WD 500G has had not problem on that computer. I bought a Seagate 750G external drive for the Gateway desktop and have the same problems WRT the computer hanging up during the boot cycle. I have to disconnect the USB cable while booting the computer and then reconnect it once the computer is up and running. Therefore, I have concluded that the problem lies w/ my computer. Both computers are using Windows XP.
Posted on May 12, 2008
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Posted on Jan 02, 2017
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