Question about Microsoft Office Home and Student 2007 Spanish Version: Windows
I just bought a new PC from Best Buy and installed Office Home & Student 2007 . I can open up Excel and Word and create documents, but once saved and I try to open them up again I get an error message saying that the document is not available because the anti-virus software is not allowing it to. I have upgraded my anti-virus software several times but to no avail.
I read on line that there had been a problem with NOD32 and Office 2007 which gave someone the same error. The suggestion was to turn off the DMON part of NOD32 and everything worked fine. Can you tell me how I can find if I have NOD32 and how I can turn off DMON? Or if I don't have NOD32 how I can turn off the document anti-virus for the documents that I create so I can open them up?
Nod32 is an anti-virus software package that is made by a company named ESET. It's not pre-bundled on any machines from Best Buy and the software itself isn't available at Best Buy, so unless you or a friend installed it on the machine it's not likely to be the cause of the problems you're experiencing.
Anti-virus software trials such as Norton Internet Security or McAfee Security Center are very common on new systems and, if these programs are malfunctioning, can cause this type of symptom. Sometimes disabling the protection software can fix issues like this temporarily but more often than not complete removal of the software will be required. Replacing the protection software by downloading a new trial product or installing a new full version of the product would be strongly recommended once the problem is resolved.
Geek Squad Agent Erik [#2555]
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Posted on May 15, 2008
Right click on the the antivirus icon at right hand corner of your computer , you will see many categories , click on disable or quit or exit as the case may be to disable antivirus, then you can go ahead and open the document
Posted on May 13, 2008
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Posted on Jan 02, 2017
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