Question about Bose Cinemate Digital Home Theater System Speaker

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Interface module and/or bass module power problem

The interface module or the bass module, so I am told by Bose tech "Phil", is the reason my CineMate system will not power up. Do you know of any other DIY solutions other than shipping the system back for them to fix.....only to have it break down again.

I have only had this system since Oct. 2007 and this is the second time with the same prob. Fortunately mine is still under 1 yr. mfg. warranty and they covered the cost of the first replacement interface module, which temporarily fixed the power up problem. This time they emailed me a UPS shipping label to send the bass module and interface module back to them, again at their expense. It seems as though it is an ongoing problem with the CineMate and I dont think they have a permanent solution. Do you know if the 3-2-1 including the dvd/receiver has the same problem or is it just the CineMate with the remote interface module.

any asst. will be great.

Thanks
Eric

Posted by on

  • highjump64 Jul 22, 2008

    interface module doesn't power up. this is the second time this has happened. the first time i took it back to bestbuy and the gave me a new one

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  • 53 Answers

Eric,
Take their offer Bose is not that forgiving.
Send it back let them deal with it.
If you try to DIY it you'll void warrenty and will be totally SOL
Good luck

Posted on Jun 24, 2008

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