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Re: re-install printer after clearing computer of viruses
Did you uninstall the printer to begin with? If not there could be conflict between information on your computer and trying to install the software. Make sure you uninstall everything to do with the printer to begin with.
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First find the installation disk that came with your printer in the box. Install the software by placing the disk in your CDROM of your computer and then follow the instructions on the screen. when the software has finished installing, connect your printer to the computer with your USB cord and the computer will automatically do the rest.
Some operating systems already have the driver for your printer and the software is not necessary. To check and see if your computers operating system already has the necessary drivers, just connect your printer via your usb cord. Your computer will recognize the printer once the cord is connected and you will see a pop up message around the right hand corner of the monitor screen that says "new equipment detected" and the computer will do the rest.
Disconnect printer from computer
Install the software from the CD-ROM that came with printer or download the software from support.hp.com.
Make sure printer is on.
Connect printer to computer when prompted by software install or when finished installing.