Question about Samsung Q1 Ultra Tablet PC

6 Answers

The screen will not power on

When I turn the device on, a green light comes up on the top showing me that it did turn on, but nothing at all shows up on the screen.

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  • slba34g May 12, 2008

    The product is: NP-Q1Ua000/SEA and operates on Vista home premium. I tried that website already, and for some reason when I click on the link for display problems in the troubleshooting section, nothing else pops up to help me, it just has a blank area. I can click on "How To" for instance and other information will pop up. I think the other name for the model is Q1U-V.

  • slba34g May 12, 2008

    Hello,
    The hold button is not on. I can turn the hold button on, and the light will flicker at the top showing that I have done so, but when the hold is on or off nothing appears on the screen. It is just black.

  • slba34g May 12, 2008

    I have a Samsung Q1 Ultra (NP-Q1UA000/SEA) that runs on Vista Home Premium. When you power on the device, nothing appears on the screen. The green light will stay on showing that everything is working, but I can not see anything. The hold button is not the issue, and I have checked out Samsung's trouble shooting website with no luck. Can anyone help?

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6 Answers

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Try installing THIS file..
You can also try reinstalling the graphics driver and the chipset driver.

If that does not work, you may want to try upgrading the firware to version.03ME. If your problem resulted becuase of upgrading, you will want to try downgrading to version.02MF

If none of these work, the the only solution is to contact Samsung for a resolution of this issue..
Their number is 1-800-726-7864 Mon - Sun: 9am - 9pm (EST)

Hope that helps! Should you have any further questions, please feel free to post them here.

P.S. - If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.
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Cheers!
IrishDruid

Posted on May 12, 2008

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The problem is with the display or the ram is defective you need to get it serviced or use this number company number:
mobile phones : 1-888-987-HELP(4357)
Mon-Fri : 7am-9pm (CST)
Sat: 9am-6pm (CST)
Digital TVs : 1-800-SAMSUNG (726-7864)
Mon - Sun : 9am - Midnight (EST)
Printers : 1-800-SAMSUNG (726-7864)
24/7
all other products: Mon - Sun: 9am - 9pm (EST)


good luck...............

Posted on May 12, 2008

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Is the product still within the warranty period? honestly if you have tried all the steps and still you are getting blank screen, that is already a hardware issue. might as well call your product vendor. Thanks for using fixya!

Posted on May 12, 2008

  • Edgar Allan Pagayona
    Edgar Allan Pagayona May 12, 2008

    Or try downloading the graphics driver from this link, this might help...


    Q1U-V

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Do you hear the windows starting up with the speakers or harddrive use?

If you don't then there is most likely a fault in the mainboard or some other part.

A bios post card would tell us where the fault is, im not sure does this laptop have a minipci slot in the bottom or not

something similiar to this
http://imgs.inkfrog.com/pix/ehkseller/RIMG0555.JPG

But it doesnt fix the problem it tells you what is wrong. or what is happening currently / where its stuck at.

I would recommend you take it to a professional pc repair shop to be analysed if your not willing to buy such card. Its most likely a problem with the motherboard as you dont hear any beeps but the lights come on.

Posted on May 12, 2008

  • Ekse May 12, 2008

    the powerlights dont tell anything about the condition of the computer the only thing they show that the power is turned on. I've receaved many laptops with similiar issues and in most cases it has been the motherboard that was faulty / broken.

  • Ekse May 12, 2008

    If your not able to start windows these driver suggestions are quite useless.



    Well hows it going can you start windows or not?

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What is the product model i know it is a Q1 but there should be more to it than that ie. Q1b Q1-p ssd Q1ucmxp and so on if this is the case, you can follow this link http://www.samsung.com/us/support/troubleshooting/troubleshootingGuidesMain.do# for the troubleshooting guide and choose the tablet pc link from there then follow the instructions
thanks good luck IAn C
emmit6378@yahoo.com f

Posted on May 12, 2008

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If your Q1 won't turn on and the charging light just flickers, most likely you have inadvertently shifted the Hold slider button and your Q1 is on Hold. The Hold function prevents most functions on the Q1 from operating.
To get your Q1 to turn on, shift the Hold slider button so that Hold is turned off.


this button should be on the side of the device


let me know if you need further help

Posted on May 12, 2008

  • 2 more comments 
  • Benjamin Patri
    Benjamin Patri May 12, 2008

    Here is a picture of the button, (the top long one)

  • Benjamin Patri
    Benjamin Patri May 12, 2008

    your screen connection could be loose, what you can do is open it up and check this connection. you need to remove the outer panel to get to this part

  • Benjamin Patri
    Benjamin Patri May 14, 2008

    Please don't forget to let me know your thoughts about my
    solution.



    If your problem is fixed, please rate this solution as that is one of the
    biggest aspects of how this website works and in order to receive any credit in helping you, I need to be rated.



    Otherwise, let me know if you have further questions and I would be glad to
    help.



    Thank you

  • Benjamin Patri
    Benjamin Patri May 19, 2008

    Have you tried calling Samsung about this problem. If you need anything else, please let me know.

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