Question about HP LaserJet 3600n Printer
This error code indicates that the Magenta Laser Scanner (the unit that controls the functions of Magenta) is having a problem. There's not much you have to do, if there's no mechanical or physically damaged components, following these steps will fix your problem. Remove all the cartridges, drum and the fuser unit, turn off the machine and leave it Off for few minutes. Also unplug all the cables attached to the machine including the power cord. Clean whatever is possible like the chips on the cartridges/drum, contacts (point of contact with the cartridges and drum) on the printer. Press the power button and the cancel button several times. After it's done and all the components are cleaned, turn on the printer, install all the units/components you've removed and check again. If possible, try with another Magenta cartridge.
If you have old cartridge with working chip, you can put it on the Magenta cartridge and try.
In most cases, cleaning and turning On/Off fix, but if in case it's not helpful, there must be another internal issue with the machine.
Don't forget to press the cancel button while the machine is booting up and keep pressing the cancel button while you install the cartridges.
There is no other solution except these, and hp will also tell you to call their technical support. You can contact Hp from the options listed here (click here)
Posted on Sep 04, 2010
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Posted on Jan 02, 2017
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