Freezer not freezing, hot around freezer door seal

Freezer /fridge water/ice in fridge and or freezer

Usually due to CONDENSATION due to bad door seals or a plugged evaporator drain line? Can use a soft flexable tubing and very hot water to clean it out. Bad door seals usually need replacement, but u can use a blow dryer and something to pry it closer to the door wall while blowing hot air on to it. To create a seal, to test for bad door seals place a dollar bill in between the door and wall of fridge where it closes. Then slide out the dollar bill with door closed. It should offer some resistance and not be easy to pull out.
Most all fridges have a drain. Look inside your fridge for a "V" shaped channel with a small hole. This hole leads to a tube and a small pan which sits on top of your refrigerator's compressor. The defrost cycle causes water to run into the channel, down the tube, and then it generally evaporates with the heat of the hot condenser/compressor.
However, if that tube is clogged with food crumbs, particles , debris etc, you will have to clear it to get back to a normal mode of operation. A toothpick, pipecleaner, straw or a cotton bud can often do the trick.
Even a frost free freezer will still ice up at times in the areas away from the heated defrost area and the drain line can freeze. This icing causes the pipe work to the compressor to ice over or sweat and cause a puddle. Or if the drainage has frozen over, it will need to be de-iced. ( usually the line is under the freezer bottom plate covering. Towards the back of the unit) And there is another inside the fridge area also.
Give the freezer a good overnight defrost until it's totally clear of ice in addition to making sure the drain is clear to the pan at the back and then restart the freezer.

seal around freezer door may be warped/old/cracked... or thermostat is not working properly.

Try duct taping door as tightly shut as possible and check around the time it freezes to see if that fixes the problem. If so, the seal (that has magnets so it will seal completely) needs to be replaced.

If that doesn't fix the problem, it could be a faulty thermostat in the freezer.

I am guessing you are saying the freezer door is stuck closed and will not open? If this is the case you may need to pour some warm water around the seal until it is loose enough to open. After getting it open check the seal around the door, if there are places the seal is not completely sealed, then the seal needs replaced. Sometimes when the seal fails to seal properly moisture in the air seeps in and freezes next to the seal, eventually freezing the door to the box.

Check your rubber seal around the freezer door...has the door become easier to open?....is the seal in good condition all the way around, meaning that you are getting a good seal all the way around the door? If not, you will need to replace it.

You have check if the fan underneath is running? Or maybe it is starting to go bad and only runs sometimes and sometimes it does not?

try a total defrost,to clear any internal ice(every 12 months)then switch on and if you have a rapid freeze button leave on for 24 hours to get back to normal operating temp.if you have hard ice around the door seals then you have an air leak which you must sort out(try using a hot cloth to warm seals back into shape.....seals should fit all round, all the time.

By not being there to check a few things it's a guess. It sounds like your dooe seal is not sealing, letting are in causing condesation. The air from the freezer is trying to cool it down causing the water to freeze. Take a dollar bill, holding it by one end. Open the fridge door and hold half the dollar bill inside so that the door will close on it. Now pull the bill out. If it comes out easy, the door is not sealing. Try this all around both doors. The seal should try to hold the bill tight. If you find that it pulls out easy from anywhere around the two door. Wet a hand towel with HOT water. Hold it over the place that doesnt hold the bill. You want to heat the gasket to make it soft. After you have warmed it with the hot towel, pull on the gasket only hard enough so that it expands. Now close the door and try the bill again. After you have gone all around both door doing this. Take Vasiline and rub a thin coat on all the gaskets. This should fix the problem. If you find that the gasket is torn. (They are bad about tearing around the bottom) Replace the gasket.
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Check the seal of the rubber gasket, if there are improper seal of the magnet, pour hot water along it to soften the rubber. (be careful when handling hot water). When the rubber is soften, try to stretch it a little by pulling it. close the door and the magnet will keep the seal in place.

check the gasket and make sure that it it not pinched and letting in air whe the door closes. primaryly around where the hinges are.;

There is no problem at all. The outside of the freezer is hot because it is rejecting heat from the inside of freezer compartment to the outside surroundings, this is a normal refrigeration cycle. As for the seals being hot, this may be to prevent the door from freezing shut. i know that commercial and industrial freezers have heated seals for this reason.