Question about Kenmore HE2 Plus Front Load Washer

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Kenmore HE2 washing machine. Was not pumping all the water out. Followed instructions to pull panel and get to the pump filter. Emptied the pump filer and replaced. Replaced the panel. Now, when starting the washing machine, it will lock the door but keep the "Add a Garment" light lit and not start the cycle. What did I miss or do wrong?

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  • dkizer514 Jun 01, 2012

    it doesn't run at all. it locks, unlocks, then re-locks and then flashes all lights around the dial. immediate.

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  • Kenmore Master
  • 2,122 Answers

Try unpluging the washer for 5 to 10 minutes,the computer gets out of wack sometime and needs to be restarted just like your house computer,did you find the tech sheet while you were working on the pump,if so look up what's happening to you and follow the instructions,let me know how you make out

Posted on Sep 04, 2010

  • 2 more comments 
  • dkizer514 Sep 04, 2010

    It started, then stopped. Flashing all lights around the dial, and the Rinse, Spin, and Clothes clean lights (bottom 3) are on solid.

  • Sal DeAngelo Sep 04, 2010

    how long did it run for?the pump could be bad,did it run until it was going to drain and then stopped and is there any codes.there's a diagnostics test on the tech sheet but if you had a problem with the pump and all you did was clean out the pump and nothing else the pump most likely is damaged and needs to be replaced,also did you ad some clothes to the washer or was it empty,if it was empty try adding some clothes and try it again,also if it has water in it try unplugging it again and then put it in a drain cycle and see if the water drains if it doesn't the pump is most likely bad,usually there isn't more than one problem whatever was in the pump must of damaged it or something else is in there,did you clean out the drain hose too,there's a catch in that too,feel around in the hose and in where the impellar is,i've emptied coins and pencils out of the pump and then found a sock in the pump five minutes after so first see if it will drain,if it doesn't drain it with a shop vac and check the inside of the pump again,if it's clear i'd change it out.

  • Sal DeAngelo Sep 04, 2010

    also if you have a shop vac after you get the water out put it on blow and see if you can feel the air coming out of the drain hose where the water usually empties out,you might have to remove the hose from the pump and stick the vac on it to blow the air through,that way you know nothing is blocked anywhere in the line

  • Sal DeAngelo Jun 02, 2012

    you could have a bad door switch,

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Tip

Clean the pump filter screen on a Kenmore HE2 Not draining


  1. Unplug machine.
  2. Remove bottom front panel(remove 2-3 screws in the bottom) Pull bottom of panel out and down to remove.
  3. Towards the center bottom you will see the pump. On the front is a round thing that resembles a filter. This is the pump filter screen...
  4. Get a shallow pan to put under screen. Turn lid counter clockwise to remove(turn slowly and allow water to drain. As you may need to dump pan several times before all water is drained out. Be careful or you could end up with water everywhere. Once the water is drained pull out screen and remove the debris and objects stuck in screen and filter housing you should also be able to see the impeller on the pump inspect for debris.
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Its either your water pump thats bad, or a clog in the water pump filter or the water pressure switch.

Unplug the Machine
Remove Three Torx (hex heads) screws on front bottom of machine. Slightly lift the panel and pull the bottom towards you. Pump is right in middle in front of you.

Unscrew the pump handle with your hand, get something to catch the water thats left in it in.

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My HE2 front loader has a problem draining. It will be "locked" after washing. It is either full of water still, or needs to go through an extra "rinse and spin" cycle to drain the...


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This issue usually occurs due to kinked drain pipe, clogged drain filter or drain pump. First make sure that the drain is not clogged and remove clogs if present. If no visible lint is present then remove the lower front access panel to check the drain filter and drain pump for any clogs, you'll need to clean the drain filter and drain pump completely, if the issue returns then it is time for a new pump. Hope this helps... Please post back for any further assistance.
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Where is the pump/filter located on my Kenmore Front Loader Washe


It is just behind the lower panel. Remove the 3 screws from the lower panel (the panel just below the door), the screws are on the lip on the bottom of the panel facing the front of the machine. Pull down and toward you to get the panel off. The filter and clean out are in the center. Unscrew the cap to remove and clean out, but have lots of towels ready, there will be water coming out.

Apr 20, 2010 | Kenmore HE2 Plus Front Load Washer

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Washer is Kenmore He2 model # 110.46462501


Hi,
It sounds like you have something stuck in the pump.
To repair
Unplug machine.
Remove bottom front panel(remove 2-3 screws in the bottom) Pull bottom of panel out and down to remove.
Towards the center bottom you will see the pump. On the front is a round thing that resembles a filter. This is the pump filter screen...Get a shallow pan to put under screen. Turn lid counter clockwise to remove(turn slowly and allow water to drain. As you may need to dump pan several times before all water is drained out. Be carful or you could end up with water everywhere. Once the water is drained pull out screen and remove the debris and objects stuck in screen and filter housing you should also be able to see the impeller on the pump inspect for debris. Once everything is cleaned out reverse removal procedures put back together.

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Clean the filter in the pump behind the bottom panel,but remember it's full of water,If it's on a pedestal you can take the pump loose from the mounting pull it out a little and put a small pail or bucket under it before you open the trap.if it isn't on a pedestal it's a bit more challenging unless your in a basement with a floor drain. Open it very slowly and let the water drain a little at a time don't take it all the way out or you'll be in for a flood....good luck

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"F21" is a Long Drain error. This occurs when the drain time exceeds 8 minutes. You will need to remove the bottom panel under the door by removing the two screws at the bottom edge of the panel. First, check the electrical connections to the drain pump and make sure the pump is running. Check the drain pump filter to make sure it is not clogged with debris. This is a very common problem. HINT: Before removing the drain pump filter, pull the drain hoses from the standpipe at the wall and use a shop vac to pull a vacuum on the drain hose to get rid of all residual water from the pump and drain lines. This is also a good way to get rid of minor clogs. If you do not own a shop vac, be prepared to lay down some old towels and soak up some water. There's quite a bit of residual water in the wash tub and lines (this is normal). In addition, check your drain hoses to make sure they are not clogged or kinked. If you check everything and still have the error code, replace the drain pump. Replacement parts can be found at searspartsdirect.com and repairclinic.com. Just type in your model number in the search menu. I hope this helps you.
pls rate my suggestion....

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