Question about Microsoft ARC Mouse

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My MIcrosoft Arc Mouse Model 1349 PN X817620-006 00514-545-7689354-00901 not can comunicate with receiver (Model 1350). I replace the batery but the problem is not resolved. My system is a notebook Dell M 1530, Vista Business. What can I can do?

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5 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 3 Answers

SOURCE: microsoft arc mouse USB miro transreceiver

No you cant buy from Microsoft nor I've been able to find anything in the net. Microsoft representative suggested buying a new mouse

Posted on Mar 12, 2013

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Beni S-P
  • 1006 Answers

SOURCE: microsoft wireless notebook mouse model 1024 will not function.

Possibilities:
1) One of your USB devices have faulted, or is causing a resource conflict (or similar)
-- Remove all USB devices, and reboot.
2) Your USB chip/ports have been damaged.
-- Find a spare HardDisk or bacjup your data and re-install Windows and see how that goes.
3) Your Power Supply Unit (PSU) isnt supplying enough power to your PC (usually caused by a Video card upgrade). Try a more powerful PSU ... 400watts should do the trick
4) Bad memory (RAM) can cause wierd problems. run memtest for an hour to make sure your memory is ok





It seems that many people are still getting the 'USB Device not Recognized' problem from time to time. Unfortunately there is no easy fix.
Firstly, it's recommended that you make sure every one of your motherboard drivers are completely up-to-date, but you probably already knew that.
In XP, after a USB port isn't used for a long while the USB driver built into the OS sets the OHCI controller to suspend. When you plug a device back in, it can sometimes fail to 'wake up' properly. This problem was supposedly fixed in SP1 but there is a related registry hack that may still be able to help.
Run regedt32.exe and navigate to;
HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Services\Usb
Create the Usb key if it doesn't already exist. Under this key, create a new DWORD value called DisableSelectiveSuspend and give it a value of 1. Then restart the PC.
A long shot perhaps, but I recall having similar problems with a USB hub built into my Microsoft keyboard and adding this key seemed to solve it. It wouldn't hurt in trying .
Alternatively, removing all entries relating to USB in Device Manager and all associated USB drivers will force XP into refreshing the USB driver stack.
Begin by unplugging all USB devices, then use Add/Remove Programs in Control Panel to uninstall any USB driver software. Next, boot up into safe mode and go to Device Manager. Once in device manager make sure 'Show hidden devices' is checked under the View menu. Uninstall all device entries in this order;
1. USB peripheral devices (printers etc.)
2. HID and/or Composite USB (Human Interface Devices) You're using PS/2 input devices so you may not have this entry.
3. USB Root Hub(s)
4. USB Host Controller(s) (Universal or Enhanced Host Controllers)
Then boot back into Windows (not safe mode) and it should populate the Root Hubs & Host controllers again. Proceed to plug your USB devices back in, starting with your powered hub. Be aware that most USB printers and scanners need to have their drivers installed first before you plug them in.
Hopefully some of this may be of help, let us know how you get on.

Posted on Dec 07, 2007

  • 1 Answer

SOURCE: Microsoft Wireless Notebook Optical Mouse Model 1023

My green light on the receiver is ON. The mouse battery is new. The red LASER switches with movement. I read all of the posts, than I pulled apart the receiver and the wires were OK. There is a micro-switch in the receiver, so I pushed it when plugged in to the computer. The green light flashes, then I pushed the button on the bottom of the mouse, it connects. To make short of this, do not open the receiver case, just use a pen and push the green "connect" light (must be in USB port), it will activate reset switch and blink. Next, push "connect" on the bottom of mouse.

Posted on Mar 19, 2009

  • 13 Answers

SOURCE: green light comes on for

Try switching ports and try using it on another computer and check if it works or not. If not then replace it

Posted on Aug 28, 2011

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1 Answer

Mouse dont work


Microsoft ARC Mouse has a lifetime warranty best is to phone Microsoft support and they will take your details and send you a replacement mouse (I hade the same problem)

Nov 09, 2012 | Microsoft ARC Mouse

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I have a microsoft Arc Mouse model 1349 Mouse won't power up even with new batteries...whats going on. Bought it a month ago and used it for the laptop maybe twice...is there something special I...


If polarity is OK in battery section, then I think you have faulty mouse. Unless user manual states otherwise, I would return to seller for replacement.

Aug 17, 2011 | Computers & Internet

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Green light comes on for 20 seconds then goes off and mouse doesn't work Microsoft Arc Mouse 1349


Try switching ports and try using it on another computer and check if it works or not. If not then replace it

Jul 27, 2011 | Microsoft ARC Mouse

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I dropped my computer with the transceiver for my arc mouse in it, bending the transceiver and rendering it unusable. Can it be replaced? How do I get a replacement for it?


Each mouse is synced to only the one particular receiver, so no replacement. But do try calling Microsoft. The Arc comes with a 3 year warranty, and 90 days technical support. Tech support time starts from your first call to them, not from purchase date. You'll need the Product Identification Number which is inside the battery compartment and labeled "PID".

I just worked with them to get help for my Arc that just refused to work after a year, and they are sending a replacement.

Nov 10, 2010 | Microsoft ARC Mouse

1 Answer

I've had my Arc wireless mouse (model 1350) for about 5 months now. I have replaced the battery twice since I got it...most recently a day ago. The second battery replacement causes a green light to...


control panel mouse you should see 4 tabs buttons,pointers,pointer options and hardware under hardware you can troubleshoot or select properties under driver you can update driver,rollback driver or uninstall
hope this helps

Oct 12, 2010 | Computers & Internet

2 Answers

The mouse does not seem to be working unless it is right next to the receiver.


what's with you Experts with the silly questions? Just answer the main question and assume that OP has done the basic things allready.

Specially the 1349 model is known to have permanent heat issues in the USB-dongle. It overheats by default. To make things worse, in some Laptops the processor cooling exhausts blows directly on the USB-dongle and it overheats and stop working. Also direct sunlight causes this.

Even the hinge have proven to be faulty.

My opinion, this product were launched in too early phase to the public and now consumers are doing the BETA-testing.

I personally have had four of these and two of the 1349 models have been changed to new one within a year... and with one i was curious. and fixed it (fine electronics, do not try at home). 3/4 have proven to be faulty of my devices. I have measured USB-dongle surfacetemperatures up to 74C/165F. Inside my house 22C ambient, in shade. It' can't be good to the circuits.

The fouth one is a reserve and is not in daily use, so it still works.

Jun 04, 2010 | Microsoft ARC Mouse

1 Answer

How do you initiate using the ARC microsoft mouse. I have new batteries in and the external USB in the port...but still not working??


THERE SHOULD BE A SMALL BUTTON ON THE BOTTOM THAT YOU WILL HAVE TO PRESS ALSO ON THE BASE RECEIVER THERE MAY BE ONE ASWELL SO PRESS THEM BOTH.
GOOD LUCK

Sep 17, 2009 | Microsoft ARC Mouse

1 Answer

Microsoft arc mouse USB miro transreceiver


No you cant buy from Microsoft nor I've been able to find anything in the net. Microsoft representative suggested buying a new mouse

Jun 07, 2009 | Microsoft ARC Mouse

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