Question about Go Software Inc. PCCharge Pro (100PROL0000SER)

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We are using PC Charge PRo for our cafe to accept customer credit purchases. when we first open the pc charge program, it prompts for User name and Password. (as it should) but we typed the password wrong 3-4 times, and the program has "locked" us out. The message reads. go to "system" in Cashier Setup. to unlock. we waited 30 min. with computer turned off to see if the lock would go away, but it didn't. it seems the user name is permanantly locked until we can somehow unlock it. but we don't see any "system" or "cashier setup" button because when we cancel from logging in, the entire program is forced to shut down and we cant click on anything else on PC Charge Pro menu! What should we do?

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Call the support number for your system, i would not trust anyone else to mess about will a system that takes and handles credit card details.
There must be a 24hr support number for a commercial product that deals with sensitive information

Posted on Sep 04, 2010

  • 1 more comment 
  • Roy
    Roy Sep 04, 2010

    Wow, people dont like the truth.
    You are dealing with the public, and the safe handling of there credit card details. Why go looking around for free advice when your customers safety is at stake.
    Lets just hope you dont get some bozzo showing you how to fix it, only for your system to get hacked.
    BTW thanks for wrecking my score when all i was doing was thinking of your security.

  • spookworks Nov 05, 2010

    Well the issue here is semantics. Go to system means logon to the system account which is created when pc charge is installed. Once you logon to the system account, then you can go to cashier setup to unlock the account.

  • AgentCharge Jul 16, 2011

    There's actually a file within the PCCharge directory that you can delete to bypass this issue. When an incorrect password is entered too many times, a temporary file is created. When PCCharge starts, it checks for this file. If it exists, then PCC does not start. After a certain amount of time, the file is deleted and then the proper logon procedure occurs. SYSTEM, is basically the PCCharge Admin account.

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