Question about SanDisk Sansa e250 MP3 Player

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I tried every possible way to format my sansa e250 but still each time i turn it on it says refreshing data base & before it finishes refreshing the screen goes black . What should i do ?

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  • kakima Sep 04, 2010

    If you have a microSD card in the slot, remove it first. Press and hold the power button for fifteen seconds before releasing it. Does this do anything?

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Having gone over a month without a response to my query, I assume my suggested reset solved the problem.

Posted on Oct 12, 2010

  • Anonymous Oct 12, 2010

    Having received no response to my query in over a month, I assume my suggested reset solved the problem.

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1 Answer

My sansa sandisk e250 player...the problem is refreshing data base is not moving......whats the solution........


Having received no response to my query, I assume my suggested reset solved the problem.

Sep 05, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Refreshing database


User guide for Sansa e200R:
http://mp3support.sandisk.com/downloads/um/e200r_userguide_en.pdf


Check this link for Sansa e200 "freezing in refreshing database",
2 steps to follow up:
http://kb.sandisk.com/app/answers/detail/a_id/34/kw/e200r%20freeze/r_id/101834

1. Reset the device as described on the site of Sandisk.
http://kb.sandisk.com/app/answers/detail/a_id/189

If resetting didn't solve your problem
2. Update the firmware.
http://kb.sandisk.com/app/answers/detail/a_id/306
2.1 Use the Sansa Firmware Updater for a download of your device
with the next link:
http://mp3support.sandisk.com/sansa/Application/SansaUpdaterInstall.exe
2.2 Follow the instructions "update the firmware" for sansa e200 series:
http://kb.sandisk.com/app/answers/detail/a_id/306/kw/e200r%20freeze/r_id/101834

Sep 20, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa freezes


try inserting a microSD card when player is turned off then put it on...work most of the times...

Sep 10, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Format sansa E250


when i turn my mp3 "on" then it will refreshered and the screen will turn black it will not display anything what should i do, and it is not charging too.

Sep 23, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 not finishing its "Refresh Database"


Turn it to recovery mode by putting it on hold, while off, and holding the record button along with power until it go's into a screen with a black background and white text. Then update it with the updater.

Or try formating it while it's in MSC USB mode which you can change in the settings on the player. Just connect it while in the MSC mode and, while in "my computer", click the "SANSA e250" drive icon and click format. But when you format it, do not click "Quick Format" or change any settings. JUST click start.

I hope it works for you. If you have any more problems or it doesn't work, i will be more than happy to help you. Just write a response back and i will get to it as soon as possible. Thank you and have a good day.

Dec 21, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Refreshing data base


It refreshes the database to build the menu for you to navigate.

Your device may have corrupt data in it and therefore takes longer than normal to build the library.

You can format the device to remove everything, and then re-transfer them to see if that helps.

To format in My Computer>Device Name (e250)>right Click and select format.





Best of Luck.

Oct 12, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Turns on then bam its off


Call tech support... sounds like you need a firmware upgrade... same thing happened to me. Sandisk support 1-866-726-3475 7 days a week: 4:00 am. - 10:00 pm. (PST) 7:00 am - 1:00 am (EST)

May 13, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Sandisk sansa e200


I had this same problem on my sansa and tryed the previous solution with no luck. Out of frustration i email the sansa technical support. Try these steps to format the player: -Turn on the player and access MENU > SETTINGS > USB > MSC - Once the player is set to MSC mode, reconnect it to the computer and open the My Computer window. - Once you see the Sansa icon in the My Computer window, right-click it and choose FORMAT - In the Format window, choose FAT 32 and make sure that Quick Format is NOT selected, then choose START -Once the format has completed, disconnect the player from the computer to allow it to refresh. If you plan on using Windows Media Player to transfer files, return to the USB menu and set the player to MTP mode. Otherwise, leave the player in MSC mode and you can now resume transferring files. Formatting your player will deleate all files but you can putt them back on!!! Best of luck!

Apr 25, 2007 | SanDisk Sansa e200 MP3 Player

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