Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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My Book not being recognized

Hi there,

I wondered if there is any order for plugging in My Book, turning it on, plugging it into the usb port, etc. The green circle light comes on but it's not showing up on our computer as recognized software.

We have a Windows XP desktop, Pentium 4, purchased new Dec. 2006, with no other problems otherwise.

Our email: prozim@hotmail.com

Kevin

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  • 65 Answers

Try downloading updated software from western digital, install then connect!

Posted on May 12, 2008

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When ever I plug it in it just gives me the "A


Hi and welcome to fixya,

Try using a different USB cable or different usb port.

Hope this helps,
levibit

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Have a look at this article on external hard disk troubleshooting. Could be that you need to delete the USB root hub devices in the Device Manager to force Windows to recognize the device.

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Basic Troubleshooting:

-Check all connections (Ethernet, Power, USB, etc)
-Install the appropriate driver for the device, usually included on a CD
-Double Check compatibility with your system (system requirements usually on packaging of product)
-If you haven't rebooted since you set it up, then reboot, this fixes a lot of things
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I just changed laptops and now the western digital my book essential edition (1tb) is not recognized. i've already tried refreshing the device manager and plugging the usb into a different port


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Hi, I recently bought your 750GB My Book external drive, which I have connected to a Macintosh G4 desktop computer.  The computer does not recognize the external drive now, although I was previously able...


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Did you try a different USB port?

If the drive has a power switch on the back, make sure it is off when you plug it into the laptop. Once it is plugged in, then power it on.

One other option is to plug it in before powering on your laptop and seeing if it recognizes it after boot-up.

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Hi problema


Hello Christina:

The EXTERNAL is damanged

Hdd is FINE...

Just change the external or buy new

or


Try this metod:


Possibilities:
1) One of your USB devices have faulted, or is causing a resource conflict (or similar)
-- Remove all USB devices, and reboot.
2) Your USB chip/ports have been damaged.
-- Find a spare HardDisk or bacjup your data and re-install Windows and see how that goes.
3) Your Power Supply Unit (PSU) isnt supplying enough power to your PC (usually caused by a Video card upgrade). Try a more powerful PSU ... 400watts should do the trick
4) Bad memory (RAM) can cause wierd problems. run memtest for an hour to make sure your memory is ok





It seems that many people are still getting the 'USB Device not Recognized' problem from time to time. Unfortunately there is no easy fix.
Firstly, it's recommended that you make sure every one of your motherboard drivers are completely up-to-date, but you probably already knew that.
In XP, after a USB port isn't used for a long while the USB driver built into the OS sets the OHCI controller to suspend. When you plug a device back in, it can sometimes fail to 'wake up' properly. This problem was supposedly fixed in SP1 but there is a related registry hack that may still be able to help.
Run regedt32.exe and navigate to;
HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Services\Usb
Create the Usb key if it doesn't already exist. Under this key, create a new DWORD value called DisableSelectiveSuspend and give it a value of 1. Then restart the PC.
A long shot perhaps, but I recall having similar problems with a USB hub built into my Microsoft keyboard and adding this key seemed to solve it. It wouldn't hurt in trying .
Alternatively, removing all entries relating to USB in Device Manager and all associated USB drivers will force XP into refreshing the USB driver stack.
Begin by unplugging all USB devices, then use Add/Remove Programs in Control Panel to uninstall any USB driver software. Next, boot up into safe mode and go to Device Manager. Once in device manager make sure 'Show hidden devices' is checked under the View menu. Uninstall all device entries in this order;
1. USB peripheral devices (printers etc.)
2. HID and/or Composite USB (Human Interface Devices) You're using PS/2 input devices so you may not have this entry.
3. USB Root Hub(s)
4. USB Host Controller(s) (Universal or Enhanced Host Controllers)
Then boot back into Windows (not safe mode) and it should populate the Root Hubs & Host controllers again. Proceed to plug your USB devices back in, starting with your powered hub. Be aware that most USB printers and scanners need to have their drivers installed first before you plug them in.
Hopefully some of this may be of help, let us know how you get on.

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