Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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My Book not being recognized

Hi there,

I wondered if there is any order for plugging in My Book, turning it on, plugging it into the usb port, etc. The green circle light comes on but it's not showing up on our computer as recognized software.

We have a Windows XP desktop, Pentium 4, purchased new Dec. 2006, with no other problems otherwise.

Our email: prozim@hotmail.com

Kevin

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  • 65 Answers

Try downloading updated software from western digital, install then connect!

Posted on May 12, 2008

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Posted on Jan 02, 2017

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How can I get my Sylvania smart book to recognize my usb datajack internet


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I have a Craig mp4 .. but I'm trying to use it but i do not how .. because when i connect it to the computer it is not recognized by the computer please help me


Hi, Are you getting a "USB device not recognized" error whenever you plug in a USB mouse, keyboard, or other USB device? I love USB and have 5 ports on my computer so that I can connect my mouse, keyboard, camera, phone, and printer to it all at once!

However, last weekend, my computer stopped recognizing my USB devices! The strange thing about it was that the USB ports were not bad because all of my devices were still getting power to them. I could still charge my cell phone without a problem!

usb device not recognized

So I started with the normal fixing methods, including uninstalling the drivers for my devices and reinstalling them. That didn't work! Next I tried System Restore thinking that maybe I had installed something and it caused a conflict with the USB system drivers. That didn't work!

I read online that in order to fix this problem I should go to Device Manager and uninstall all of the devices under USB Controllers. Restarted the computer, reinstalled the USB drivers, but the problem STILL did not go away!

You may also see in Device Manager that the device shows up as an "Unknown Device".

unknown usb device

So how did I finally fix the problem? Well, apparently it's a super simple solution! No need to edit the registry, uninstall drivers, or anything of that sort.

Simply UNPLUG YOUR COMPUTER FROM THE POWER SUPPLY. Yes that's it! Note that this does not mean just turning off your computer because modern computers don't really turn off when you press the power button as the motherboard still gets power.

First to explain, the motherboard is where all of hardware of the computer is connected to, including the USB ports. Sometimes the motherboard needs to be "rebooted" also because something can go wrong, i.e. all your USB ports suddenly stop working. The small microprocessor on the motherboard will reload the drivers and your USB ports should be back to recognizing all devices!

So first turn off your computer using Shut Down or pressing the power button and then UNPLUG it from the wall outlet. Let it sit for about a minute and then plug it back in.

Hope this helps someone fix that pesky "USB device not recognized" Windows error!


Have a nice day...

Mar 02, 2011 | Audio Players & Recorders

1 Answer

When ever I plug it in it just gives me the "A


Hi and welcome to fixya,

Try using a different USB cable or different usb port.

Hope this helps,
levibit

Jan 17, 2011 | Western Digital My Book Essential 1TB...

1 Answer

Computer doesn't recognize hard drive


Basic Troubleshooting:

-Check all connections (Ethernet, Power, USB, etc)
-Install the appropriate driver for the device, usually included on a CD
-Double Check compatibility with your system (system requirements usually on packaging of product)
-If you haven't rebooted since you set it up, then reboot, this fixes a lot of things
-Try the product on another computer
-Try different cables/ports on the comptuer.

If nothing works, then send it in if it's under warranty or contact a professional service.

Feb 14, 2010 | Western Digital My Book Essential 1TB...

2 Answers

Good morning, thanks for the help, my jvc kd-r400 don´t recognize the usb port. do you know how i can fix?


Did you try another USB drive? Only MP3 and WMA are compatible. No partitions, no data security, etc. Check page 20 of the instruction book. If you don't have it, then go to books.jvc.com and download the instruction book.

Jan 10, 2010 | JVC AM FM CD DET FACE CAR STEREO

1 Answer

I just changed laptops and now the western digital my book essential edition (1tb) is not recognized. i've already tried refreshing the device manager and plugging the usb into a different port


you have to keep the usb plugged into the same one you had it in before than shut your computer down than turn it back on and click install now wizard that should help you...

Jul 29, 2009 | Western Digital My Book Essential Edition...

1 Answer

Trouble


Did you try a different USB port?

If the drive has a power switch on the back, make sure it is off when you plug it into the laptop. Once it is plugged in, then power it on.

One other option is to plug it in before powering on your laptop and seeing if it recognizes it after boot-up.

It is always important to use the Safe Removal method when detaching USB drives from your computer...

Apr 21, 2008 | Western Digital My Book Essential Edition...

1 Answer

LO MP3 Player Problem


Make sure the audiobook is in the correct format, and that it has transfer rights.

This is the worst mp3 player ever invented - i have to tell you this up front. There is no driver, the company does not support the product anymore - I would return it now while you still can.

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Apr 05, 2008 | iLO (2 GB) MP3 Player

1 Answer

Hi problema


Hello Christina:

The EXTERNAL is damanged

Hdd is FINE...

Just change the external or buy new

or


Try this metod:


Possibilities:
1) One of your USB devices have faulted, or is causing a resource conflict (or similar)
-- Remove all USB devices, and reboot.
2) Your USB chip/ports have been damaged.
-- Find a spare HardDisk or bacjup your data and re-install Windows and see how that goes.
3) Your Power Supply Unit (PSU) isnt supplying enough power to your PC (usually caused by a Video card upgrade). Try a more powerful PSU ... 400watts should do the trick
4) Bad memory (RAM) can cause wierd problems. run memtest for an hour to make sure your memory is ok





It seems that many people are still getting the 'USB Device not Recognized' problem from time to time. Unfortunately there is no easy fix.
Firstly, it's recommended that you make sure every one of your motherboard drivers are completely up-to-date, but you probably already knew that.
In XP, after a USB port isn't used for a long while the USB driver built into the OS sets the OHCI controller to suspend. When you plug a device back in, it can sometimes fail to 'wake up' properly. This problem was supposedly fixed in SP1 but there is a related registry hack that may still be able to help.
Run regedt32.exe and navigate to;
HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Services\Usb
Create the Usb key if it doesn't already exist. Under this key, create a new DWORD value called DisableSelectiveSuspend and give it a value of 1. Then restart the PC.
A long shot perhaps, but I recall having similar problems with a USB hub built into my Microsoft keyboard and adding this key seemed to solve it. It wouldn't hurt in trying .
Alternatively, removing all entries relating to USB in Device Manager and all associated USB drivers will force XP into refreshing the USB driver stack.
Begin by unplugging all USB devices, then use Add/Remove Programs in Control Panel to uninstall any USB driver software. Next, boot up into safe mode and go to Device Manager. Once in device manager make sure 'Show hidden devices' is checked under the View menu. Uninstall all device entries in this order;
1. USB peripheral devices (printers etc.)
2. HID and/or Composite USB (Human Interface Devices) You're using PS/2 input devices so you may not have this entry.
3. USB Root Hub(s)
4. USB Host Controller(s) (Universal or Enhanced Host Controllers)
Then boot back into Windows (not safe mode) and it should populate the Root Hubs & Host controllers again. Proceed to plug your USB devices back in, starting with your powered hub. Be aware that most USB printers and scanners need to have their drivers installed first before you plug them in.
Hopefully some of this may be of help, let us know how you get on.

Nov 18, 2007 | Western Digital My Book Essential Edition...

1 Answer

Connection


should have at least windows 2000 sp4 or xp sp1 as operating system. plug into usb port on computer while computer is turned on. computer should recognize and install it as mass storage usb device and assign it a drive letter. sometimes xp will recognize it as a panasonic mtp device. this doesn't matter, you can still drag and drop files on it through windows explorer file manager.

Nov 15, 2007 | Panasonic SV-MP020 MP3 Player

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