Question about Canon PIXMA MP830 All-In-One InkJet Printer

2 Answers

Scan and fax fail when feeding originals using auto document feeder. Message says: document in feeder, remove document and press OK. But the document feeder system is clear of any documents. Manual says: contact Canon if this happens. Cannot get through to Canon. What do I do?

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  • arts990 Sep 05, 2010

    Thanks much. I'm just out of hospital with a broken leg following surgery on a broken back in April so it will be a few weeks before I get to carry out your fix. I managed to scan 5 pages, one at a time on the flat glass and noticed some strange noises and the lamp began its traverse. May be connected or not. Will contact you again.

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  • Canon Master
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Have you tried cleaning the adf passage and other passages?

Before you start with the instructions below, remove all the cartridges, turn off the machine, remove papers, unplug the power cord and the usb cable (if any).

First of all, lift up the (auto document feeder) adf towards outside (as shown below):
Scan and fax fail when - 5446f19.jpg

Check for any foreign particles like broken pieces of paper, etc.. If possible, clean the gears and other components.

Also, open lift-up the scanning unit, clean the passage as shown below:
7e002e6.jpg

Also pull out the Feeder (not the Auto Document Feeder/ADF) and clean everything properly.

Now reconnect or reinstall all the remove components, push in a paper (thicker paper like chart paper or photo paper) through the feeder passages, both ADF and front. Do this forcefully and now power on the Machine.
If there's no internal mechanism faulty or damaged components, this will definitely help you fix your issue.

If you need further help, let me know.

Good luck.

Thanks for using FixYa.

Posted on Sep 05, 2010

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  • Master
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Hi

This error appears when a paper is jammed in the ADF or due to paper bits stuck behind/near the rollers. Remove the two screws at the back of the rollers. The side plastic/top pieces rotate up and can be removed. Four screws hold the ADF device in the lift-up top. I removed these 4 screws. With the power disconnected, I unplugged a wire assembly and unscrewed an electrical wire. This allowed me to remove the entire ADF assembly from the lid. At the end with the rollers, there is a metal plate with 6 screws, remove them. Beneath this metal plate are two springs, three rollers and a metal bar set in place into slots. You can look directly into the space hidden behind the rollers. Reconnect back everything in the same way.
After doing this if issue is not resolved then you’ll need to check for a broken gear/part. The rear of the ADF has a silver-grey plastic piece which covers the feed motor and gears. You gain access by removing the one Phillips screw, opening the lid, and carefully prying the retaining lip at the right end of the silver-grey piece until it lifts up. The piece is then removed by sliding the retaining "leg" free at the right end of the piece.

Inside, you will see some white plastic gears. One gear is mounted on a floating idler arm. This gear controls feed and reject (I think). The feeder fails when this idler does not flip freely from one position to the other. Carefully place a SMALL amount of very light (low viscosity) oil on the idler arm and verify that if easily moves back and forth. Test the unit before replacing the silver gray cover piece. Hope this helps... If it does please do not forget to accept the solution or post back for assistance.

Daniel

Posted on Sep 04, 2010

  • Daniel Scott
    Daniel Scott Sep 05, 2010

    Hi

    This error appears when a paper is jammed in the ADF or due to paper bits stuck behind/near the rollers. Remove the two screws at the back of the rollers. The side plastic/top pieces rotate up and can be removed. Four screws hold the ADF device in the lift-up top. I removed these 4 screws. With the power disconnected, I unplugged a wire assembly and unscrewed an electrical wire. This allowed me to remove the entire ADF assembly from the lid. At the end with the rollers, there is a metal plate with 6 screws, remove them. Beneath this metal plate are two springs, three rollers and a metal bar set in place into slots. You can look directly into the space hidden behind the rollers. Reconnect back everything in the same way.
    After doing this if issue is not resolved then you?ll need to check for a broken gear/part. The rear of the ADF has a silver-grey plastic piece which covers the feed motor and gears. You gain access by removing the one Phillips screw, opening the lid, and carefully prying the retaining lip at the right end of the silver-grey piece until it lifts up. The piece is then removed by sliding the retaining "leg" free at the right end of the piece.

    Inside, you will see some white plastic gears. One gear is mounted on a floating idler arm. This gear controls feed and reject (I think). The feeder fails when this idler does not flip freely from one position to the other. Carefully place a SMALL amount of very light (low viscosity) oil on the idler arm and verify that if easily moves back and forth. Test the unit before replacing the silver gray cover piece. Hope this helps... If it does please do not forget to accept the solution or post back for assistance.

    Daniel



    -------------------------------------------



    Hope you found my above solution helpful... Once you are fine then please try it and post back in case issue is not resolved. Don't forget to rate the solution once issue is resolved.



    Thanks

    Daniel

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