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Zen V Plus MP3 player is frozen,

It will turn on but it won't play or turn off, I used the reset button, but then it does the same thing. My computer will also not connect to it.

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  • Dnice1980 Jul 18, 2008

    My zen v 8gb is frozen I reset it turn it on and It does the same thing.

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Did you, by chance, recently upgrade Windows XP to Service Pack 3? It appears Microsoft may have trashed something that is needed in order to recognize the Zen V.

Posted on May 12, 2008

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1 Answer

Zen V is frozen. Reset just brings back the frozen mode (Album...now playing)


Since the reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Feb 20, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My zen is frozen on creative


If a reset does not work then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Feb 20, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My zen has frozen and it is still on.


Try resetting it with the reset button on the side of the player. You need to use a pin to push it. If it resets successfully use the players utility to reset and check it.

Cheers

Dec 28, 2008 | Creative Labs Zen V MP3 Player

1 Answer

My zen has frozen and it is still on.


ok look down on your zen u will see a play where u plau it in then nezt to it its a veru very little thing get a pin put it in there then it will not froze

Dec 14, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative zen v problems-frozen


If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Aug 25, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Frozen


Try to download the "fixer" from Creatives homepage.

Apr 27, 2008 | Creative Labs Zen Stone Plus MP3 Player

5 Answers

Creative Zen V Plus Frozen on the product title screen


this helped me as after it rebuilds the libary then it always froze on a song let the battery run out!
this worked for me straight away and i had tried loads of other ideas this actually came from the tech guys !!!
  1. Detach the player from the PC if it is connected, and turn off the player.
  2. Press and hold the Play button while powering on the player.
  3. When the player displays the Creative logo, release the Play button
  4. Select Format (All) and select Yes to format the player.
  5. After the player has finished formatting, select Reboot.
  6. Re-transfer the tracks to the player.

Feb 16, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Freezing


Using the instructions below try Cleanup first, if that doesn't work... (if you have a backup of all your music on your computer), try the format option


This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
Message Edited by Jason-CL on 09-11-2006 12:02 PM

Forum Administrator
Creative Labs

creative_001.gif

Jan 06, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

ZEN V Plus frozen on creative screen


you might need to format the player by holding the play button as you press reset, this will bring up the options to reset of format the plkayer update firmware etc etc.

Oct 02, 2007 | Creative Labs ZEN V Plus MP3 Player

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