Toto Aquia II Dual Flush Toilet Logo

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Posted on Sep 04, 2010
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The chain from the handle to the rubber flap appears to have come loose I cannot determine where the chain connects to the rubber flap. At the end of the chain there is a round link that now just hangs.

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Robert McCall

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  • Expert 51 Answers
  • Posted on Sep 24, 2010
Robert McCall
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Joined: Sep 24, 2010
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That ring at the end of the chain is supposed to connect to the rubber flap directly at one side of the flap is where it connects to the stand pipe, sort of a hinge. directly opposite of that should be a small hole molded into the flap. if there isn't any it probably wore off. You can replace just the flap if this is the case. About 5 bucks or so.

I’m happy to help further over the phone at https://www.6ya.com/expert/robert_24775b73ca70da93

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Remove the top lid of the tank, ...carefully, so as not to break the ceramic by dropping it on the floor accidentally. Inside exists a "lever" attached to a "float" acting as a "fulcrum," with the "float" resting on the level of the water in the tank. The more water in the tank, the more water will enter the bowl, at flushing time.

Step 2:

The level of water in the tank corresponds to the level of water entering the system upon flushing the commode (bathroom fixture). At the bottom of the tank exists a "flap" type of device (usually). As the water exits the tank into the bowl the flap seals off again, discontinuing the water's entry into the bowl. This should always seal off at the end of a "fllushing cycle." The more water in the tank at the beginning of the flush, the more will enter the bowl.

Step 3:

Therefore, raise the arm of the "lever" (sometimes it's a "vertical" post with an "adjustable float" on it; in what case one raises the float on the post, by depressing a "clip" like device on the float itself, sliding it up versus down) by bending the arm upward, ...carefully. The increased water in the "tank" by the above process should solve your problem. Be certain to note whether the "flap" closes prematurely (It shouldn't), adjusting the flap's "chain" (held up by the "handle" itself) should it close prematurely.

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Step 5:

The above items (one, versus several of them), should solve your problem.
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If the factory end is no available a quick fix is a paper clip. You will need to adjust the length of the chain.
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adjust the chain that connects the flap to the handle give it some slack but not so much as to get chain laying under the flap good luck and hope it helps
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Villeroy & Boch Sunberry close coupled pan and Subway cistern newly installed at the end of July 2010. When flushed the internal mechanism does not always drop down to stop the inlet water....

Your chain is probably metal that snags under the flap (verify by taking top off tank and looking) and you should switch to a plastic chain.


Easy just replace the flap that stops the water after handle is down and toilet flushes and also replace the chain that connects from handle to rubber flap. New chain should be plastic one so it can be reattached and problem is fixed. Should cost less then 5 bucks from Home Depot or Lowes. They can happily step you through the process. I should take about 2 minutes to install ...if that.


Remember to remove excess links of plastic chain with a pair of scissors. Its doesn't require a rocket scientist.
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