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Scanner won't work on my lexmark 2400 series all-in-one,,,lexmark 2470

The printer is working ok on this machine , but it won't scan

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  • cliffkelly Jun 30, 2008

    I am having same problem my printer will work but can not scan!

    My book told me if pushing the printer-computer button does'nt work to go into windows under where the Lexmark 2400 Series is then should be able to click on All-in-One Center! But when I do this it does not have this under it..

  • Anonymous Jul 01, 2008

    Hey I have had the same problem with mine also. I have had it for almost a year and the same stuff pops up every time I try to use the scanner. I've read over the booklet and still can not figure out how to work it.

  • summerstar41 Aug 01, 2008

    The same problem. The All in one center does not come up. I upgraded to the windows vista version but all I find is the solution center.

  • Anonymous Aug 05, 2008

    I had the same problem and I uninstalled the whole application and re-installed it and it has worked fine since.

  • sandyjean51 Sep 03, 2008

    I've had my all in one for about a year and the printer works ok most of the time and if it freezes up then I shut down everything and restart the computer and that seems to work. The scanner to computer button does not work, the other scanner buttons work but one works like a copier for the whole page and the othe half a page. Nothing related to the scanner shows on my computer screen.

  • Anonymous Dec 12, 2008

    I have exactly the same problems

  • Anonymous Mar 28, 2009

    my lexmark X2470 will not scan items to my computer. The printer will copy, and print, but no matter what I try it will not scan.

  • Anonymous Apr 25, 2009

    my lexmark x2470 will not scan items to my computer the printer  will copy but no matter whaht i try it will not scan


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Someone will be with you shortly... [alan sixsmith] just got a new computer windows vista, i have lexmark 2450 printer scanner, printer works fine but i cannot scan or open the all in one centre, i have downloaded the latest drivers, please help
[Patricia] Welcome to Lexmark Chat Support.
[Patricia] Click on Start > Computer and open the C: drive and look for folder named drivers.
[alan sixsmith] yes iv'e done that what next?
[Patricia] Double click on Drivers folder > Printers folder > 2400 folder and look for a folder named Application.
[alan sixsmith] found it, now what?
[Patricia] Open the Application folder and double click on the setup file with the icon of a CD.
[alan sixsmith] done that. now what?
[Patricia] Continue with the installation by following the instructions on the screen.
[alan sixsmith] patricia your an angel. i'd kiss you if i could. a very happy new year to you and yours.xxxx
[Patricia] That's great, it worked!! Thank you for contacting Lexmark Chat Support. Have a GOOD DAY and HAPPY NEW YEAR as well

Posted on Dec 30, 2008

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I have found a way around the scanner issue. I go to windows photo gallery and import from scanner. Its not a fantastic fix but has got me through for now.

Posted on Dec 30, 2008

  • tubarn Sep 24, 2010

    Thank you so much for this work around. I desperately needed my scanner to work and could not get it to execute. I used your work around and it got me out of a jam. Thanks again!

  • barry richardson Oct 02, 2012

    I could not get my Lexmarl 1180 scanner to work. I spent hours trying to slobve it. Using the import choice under Windows Photo Gallery was a brillliant solution. I was about to buy a new all in one. Thank you from Oct 2012


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My 2400 won,t reconise the ink cartridge its the same make i use all the time

Posted on Jun 30, 2011

My Garbage Can worked better than my scanner ever did

Posted on Oct 04, 2008

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Lexmark 6170 printer won't scan?

Posted on Apr 03, 2009

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