Do you have an answer for me, I get the error message "Close the scanner unit" and it is closed, nothing is open. I just installed the printer to the computer, it's brand new, so far I have been able to print nothing. I bought the printer direct from Epson through the mail so I don't know if they'll be able to help me. If you know what the problem is please let me nkow. Thanks!
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Hi, this error message usually caused by jammed papers or foreign objects inside your printer. To resolve this issue, please try the following steps. 1. Turn off the printer.2. Open the scanner unit.3. Check for any jammed papers or foreign objects then remove it.4. Check the ink cartridges and lids if push down fully.5. Close the scanner unit.6. Turn on the printer.
If the same error reappears, try the following. 1. Turn off the printer.2. Open the scanner unit.3. Remove all the ink cartridges.4. Turn on the printer >> your printer will display install ink cartridges.5. Install all the ink cartridges, make sure it clicks into place and also the lids should be push down fully.5. Close the scanner unit.6. Press the Start or OK button to charge the cartridges. If the issue persists, your unit will require service. Please contact Epson so they can check if your printer is still under warranty or ask them for the nearest service center in your area.
I just had the same problem. I figured that there must be a lever that gets pushed in when the lid closes and sure enough there's a square hole in the vent area (look in the area below the serial number) and in that is a small lever is that gets pushed down by the piece that's attached to the lid. For some reason, it's not pushing it down far enough or the lever has bent and it doesn't connect. My only solution (for now) was to jam a pencil into the lever to push it down all the way and sure enough, it worked. I'm sure there's a better, more permanent (and more attractive) way to repair this, but for now, it works and I need to print out 60 copies of an event program for tomorrow night! Good luck!
Make sure you have a new ink cartridge before you begin. You must install new cartridges immediately after removing the old ones.
Follow the steps below to replace one or more ink cartridges that are expended:
Turn on the printer.
If a cartridge is low or expended, you see a message on the display screen. Note which cartridges need to be replaced and press OK.
Open the scanner, then open the cartridge cover.
Squeeze the tab on the cartridge and lift it up. Dispose of it carefully. Do not take the used cartridge apart or try to refill it.
Remove the cartridge from the package, but be careful not to touch the green chip on the edge.
Remove the yellow tape from the bottom of the ink cartridge.
Caution: Do not remove any other labels or seals, or ink will leak.
Insert the new ink cartridge into the holder and push it down until it clicks into place.
Once you replace all the cartridges that need replacing, close the cartridge cover and push it down until it clicks into place.
Close the scanner.
Press OK to begin charging the ink. This takes about 2 minutes. When you see a completion message on the display screen, ink charging is finished.
Caution: To conserve ink, never turn off the printer while ink is charging. If you see an ink replacement message on the display screen, press OK and press down all the cartridges securely