Question about Creative Labs Zen Digital Media Player
My creative Zen won't turn on, or respond with my USB cable either.
Can you be of any assistance?
I had exactly the same problem as Damma32.
This solved the problem:
I plugged the ZEN out from the PC and pressed the reset-button, then pressed the play-button while turning it on again. when the creative logo appeared on the screen I released the play-button and a recovery-meny appeared. I used the clean-mode, which fixed the problem.
Posted on May 28, 2008
The same thing happened to me. I tried everything known to man except something that is now very "duh" when I think about it (and the "duh" is directed towards me, not to anyone else). I always used my player in the morning at the gym, then in my car on the way to work. Once at work, I plugged into the usb port on my laptop and let it charge all day. No problems. Then I would listen to it on my way home from work in the car, and then tuck it into the glove box for the next morning at the gym. I did this 5 days a week for about 7 months. Then, I took a week off work. When I would get home from the gym, I never thought about plugging it into my lapto nor did I charge it up on my home pc. I just left it in the car. So, needless to say it died. And so, since February I have been fussing with it because it won't charge. I even bought a wall charger, to no avail. And then last week, out of frustration, I emailed Creative because I tried everything suggested and even things that were not suggested. And I got their stock reply. Plug it in, leave it for 6 hours, call us in the morning. Nothing, nada. Then I re-read their reply and finally noticed what I had been missing. Plug it into the BACK of your Desktop PC. Not the front port, not the ports on your laptop. The BACK of your desktop PC. Huh. So I tried it. And viola! Instant recognition from the player and the computer and (after 6 hours) now I am happily not listening to the radio in my car or using my old dell dj ditty at the gym. I still charge it on my laptop during the day. But at night, when I get home, I now remove it from the car and plug it into my wall charger. Basically, what I learned is that laptop usb ports and the front port of desktop pcs have very weak power capabilities. And that I need to read instructions a little better.
Posted on Jun 03, 2008
I had solved my problem by the time Maush posted, but I want to say that I did this as a last resort and it did indeed work! I took my blackberry charger which fits my Zen player and plugged in my Zen overnight (any similar phone charger will work). I got no response from the player at this time, but the little blue light remained on but no other response from the player. I knew it would charge it since I had tried to charge it this way before the player went blank and it had showed the charging icon on the player. I wanted to make sure it was charging since it didn't show it was charging on my laptop and the USB didn't recognized it at all. In the morning I unplugged the player which still showed blank and unresponsive, and with a needle I pushed the RESET button on the player and it worked. I had prepared myself to lose all my data, but instead it turned on like normal. I didn't lose any data and it showed a full charge. I hope I don't have this problem again, but if I do, I assume this method will work again. It was unresponsive for three days before we resorted to the RESET button. I have a Zen 8 gig. Thanks to Maush for posting his/her fix.
Posted on May 28, 2008
Stupid question folks:
If I didn't charge it properly at first (used a laptop) then might this be why it's not holding a charge from my wall plug charger? I am leaving it plugged into my PC tonight - should that straighten things out? It was running out of charge after one day's play.
Posted on Oct 10, 2008
This is amazing.
I've been fretting because I have to endure a drive from the UK to Paris next week; and my Zen had frozen. I couldn't do anything, and my brother's had the same issue (Zen v+). Thank you so much. I plugged it into the back of the computer and IT WORKED!
Posted on Jun 23, 2008
Do not charge it with your PC. I have a Zen 32 and it conked out on me. I plugged it with my phone charger and it came back to life.
Posted on Jun 12, 2008
For about 1 week my Zen would freeze once I would push the play/pause, forward, back, or the select button. I felt like throwing it against the wall and regretted buying it. Then I found this website, did what Maush suggested. Once the recovery menu appeard I went to reboot and wa-la!! It works again!!
Posted on Jun 10, 2008
Ok i had the same problem because my zen would not turn on. I had connected it to a mac laptop and then it just would not turn on. When i connected it to the usb still nothing. It wouldnt come on and the computer would not recognize it. I dont know how it worked but just by hittin reset on the player, it came on. All the songs and stuff are still on it and now its great. Hope it helps!
Posted on Jun 03, 2008
First the screen became frozen,then buttons didn't work,i tried to turn off and the screen freeze again while shutting down..i left it open about 15 hours,then it was turned off but i couln't turn on again,i connected it on the usb port but pc didn't recognize it and the blue light didn't turn on.also the screen is pure black.what can i do?
Posted on May 15, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Oct 19, 2012 | Creative Labs ZEN Vision:M Digital Media...
Aug 20, 2012 | Creative Technology ZEN Mozaic Pink (4 GB)...
Jul 16, 2012 | Creative Labs Zen Micro MP3 Player
Sep 20, 2011 | Creative Labs ZEN V Plus MP3 Player
Oct 18, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...
Mar 01, 2009 | Creative Labs Creative Technology Zen MP3...
Jul 12, 2008 | Creative Labs Zen Digital Media Player
Feb 13, 2008 | Creative Labs ZEN Vision:M Digital Media...
Dec 05, 2017 | Creative Labs Zen Digital Media Player
687 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: