Question about Arris DCT6200 DTV Receiver

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None of my taped programs are playing...even ones I've watched before

When I push play on the DVR to play a recorded program, the screen goes black and nothing plays. When I go to fast forward to see if it is fixed, it doesn't fast forward (stays on the same time)...This is even happening with shows I have watched already. It was fine yesterday--this happened over night.

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  • Anonymous May 17, 2008

    mine too, started 5/14/08... I tried unplugging it, removing the cable, and blowing out the dust, still the same... black screen, frozen time, most frustrating.

  • Anonymous May 17, 2008

    Same exact thing for me. Was working fine and now now of my shows will play even though I have watched them before. 


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I called Time Warner!

Posted on May 12, 2008

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Need to recover data from DirecTV R15 DVR receiver hard drive


First, sorry for the delay in respoding to your post. I did notice that you had a prior question about the Power Supply on an R15 DVR. Does the unit have a manufacture code of 500(found on the right hand front Flip Door of the DVR)? If so, I might be able to help you in repairing the Power Supply. As far as I know, getting your DVR up and running again is the only way to watch your previously recorded programs. As far as retreiving programs from your old Hard Drive via other methods, I probably won't be able to help you there. When I had both of my identical DVR 15 500's apart for a parts swap to diagnos a failed Phototransistor(infra-red sensor for the remote control), I also tried to swap out the Hard Drives. This is what I found: When you swap a Hard Drive into another DVR, it won't play any of the programs previously recorded. However, if you record new programs on the swapped Hard Drive then they will be playable on this current setup. Now, if you swap the Hard Drive back to the original DVR it came out of, the programs will once again be accessible except for any that you might have recorded while the Hard Drive was in the other DVR. So, in conclusion, when programs are recorded on a particular DVR, it is encoded electronically to play back only in that DVR via communication from the Motherboard and the Hard Drive. I know, it sucks, but that is why I was asking if you are pretty sure the Power Supply is at fault. If so, I received info from this forum on how to fix the issue. Also, if the attempt fails, Ebay has some previously owned DVR's for sale and maybe you can get one for spare parts. Remember, the Power Board and Front Display Control Panel are the only interchangeable parts IF you want to view the programs on your DVR's Hard Drive. Let me know what your DVR does when you plug it in. That will go far in further diagnostics of your DVR.

Nov 28, 2011 | Directv Plus DVR DTV Receiver / 100-Hours...

1 Answer

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Hey there, willrobwhitt, I saw your post! How long has this been going on for? Does it happen while you're watching live programming or just DVR recordings? Let me know so I can get a good understanding of the situation!

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1 Answer

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Your recording will record onto your one DVR box, for playback on either tv. On many satelite boxes you have to search for the program you want by entering the name. Then select the program and select to record the future broadcast.

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1 Answer

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I hae a Motorola 6412 that had this problem. I turned it off, then unplugged it for 30 seconds. After turning it on I had to wait 1-2 minutes before I could acces the DVR, but it work now.

Jun 11, 2008 | Arris DCT6200 DTV Receiver

1 Answer

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1 Answer

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You have an internal hard drive error. You will need a new box.

Jan 22, 2008 | Directv Plus DVR DTV Receiver / 100-Hours...

1 Answer

Black screen


80% or more of the issues with your DVR can be resolved by unplugging the box for 90 seconds and plugging it back in. There are some features that will be avilable immediately, and others that will take time to download. IE: all of the quide. I can't stress this enough - reboot your DVR occasionally - just like your computer its hard drive might need this.

I have also seen the hard drive inside this box appear bad when it was actually a problem with one recording. In my case it was a recording on the wrong channel, one that did not broadcast anything in my market. I was unable to access any of my recorded programs and when I tried to play the one in question, the screen went black. I deleted the program and all was well.

Jan 02, 2008 | Arris DCT6200 DTV Receiver

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